101+ Complaint Letters That Get Results
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How to Access the Letters on the Website -Introduction -Chapter 1: How to Write a Complaint Letter -Step One-Gather Any Relevant DocumentsStep Two-ThinkStep Three-Write a Rough DraftStep Four-Write the Final DraftStep Five-Send the LetterStep Six-Follow UpStep Seven-Complain to the Appropriate Government AgencyStep Eight-Take Legal ActionEffective LettersLetter 1.1: HumorousLetter 1.2: DirectLetter 1.3: Legal ActionChapter 2: Cars -Lemon LawsOdometer FraudConsumer ProtectionInsuranceFinancingCredit Life InsuranceTaking Action-Step-by-StepLetter 2.1: Lemon Laws-Rescind the SaleLetter 2.2: Lemon Laws-Replacement of VehicleLetter 2.3: Defective New Car-Request for Better Business Bureau ArbitrationLetter 2.4: Odometer Fraud on Used CarLetter 2.5: Odometer Fraud; Second Letter to DealershipLetter 2.6: Odometer Fraud; Follow-Up to ManufacturerLetter 2.7: Insurance Claim-Repairs Made with Used PartsLetter 2.8: Insurance Claim-Nonpayment; Follow-Up to Insurance CompanyLetter 2.9: Complaint to Dealer Regarding Hybrid Vehicle Repair ServiceLetter 2.10: Credit Life Insurance Assessed on Car LoanChapter 3: Computers -Defective Computer MerchandiseInternet ServiceInternet CrimesOnline PurchasesSpam Taking Action-Step-by-StepLetter 3.1: Defective ComputerLetter 3.2: Defective Merchandise-Computer IncompatibilityLetter 3.3: Defective Merchandise-Incompatible SoftwareLetter 3.4: Internet Service-Lack of SecurityLetter 3.5:Internet Crime-Stolen InformationLetter 3.6: SpamLetter 3.7: Internet Service Provider-Spam ProblemLetter 3.8: Internet Service Provider-Cancel Service; Second LetterLetter 3.9: Spam-Violating State LawLetter 3.10: Internet Advertiser-Delete Name from Email ListLetter 3.11: FTC-Internet Advertiser Refuses to Remove Name from ListLetter 3.12: Online Purchase-Shipment Not ReceivedLetter 3.13: Online Purchase; Second Letter Chapter 4: Employment -DiscriminationEqual PaySexual HarassmentFamily and Medical Leave ActEmployee RecordsMembers of the MilitaryTaking Action-Step-by-StepLetter 4.1: Racial Discrimination-Human ResourcesLetter 4.2: Religious Discrimination-Direct SupervisorLetter 4.3: Unequal PayLetter 4.4: Accommodations for DisabilityLetter 4.5: Failure to Accommodate Disability; Follow-Up to ManagerLetter 4.6: Age DiscriminationLetter 4.7: Sexual Harassment; Follow-Up to Human Resources ManagerLetter 4.8: Paternity Leave Request; Follow-Up to Human ResourcesLetter 4.9: Notice to Employers-Unpaid Family Leave of AbsenceLetter 4.10: Review Employment RecordLetter 4.11: Employee’s Statement to be Added to Employment RecordLetter 4.12: Notice to Employer-Return from Active DutyChapter 5: Finances -Credit CardsDebit CardsCollecting a DebtCredit ReportsInsurance BillsInvestmentsMembers of the MilitaryTaking Action-Step-by-StepLetter 5.1: Credit Card Company-Dispute ChargeLetter 5.2: Credit Card Company-Dispute Charge; Second LetterLetter 5.3: Credit Card Company-Error on StatementLetter 5.4: Credit Card Company-Late Charge AssessedLetter 5.5: Credit Card Company-Unauthorized Use After a DivorceLetter 5.6: Bank-Unauthorized Transaction on Debit CardLetter 5.7: Bank-Debit Card Used to Empty Checking AccountLetter 5.8: Dispute with Bank-Unauthorized Use of Debit CardLetter 5.9: Dispute with Collection Agency-Alleged DebtLetter 5.10: Collection Agency-Disputing Alleged Debt; Second LetterLetter 5.11: Credit Agency-Negative Credit ReportLetter 5.12: Credit Agency-Errors in Credit ReportLetter 5.13: Insurance Billing ErrorLetter 5.14: Insurance Billing Error; Second LetterLetter 5.15: Liquidation of Brokerage AccountLetter 5.16: Liquidation of Brokerage Account; Follow-Up to Securities ExchangeLetter 5.17: Securities Exchange Commission-Reporting Brokerage ViolationsLetter 5.18: Credit Card Company-Reduction in Interest Rate due to Military ServiceChapter 6: Identity Theft and Computer-Based Fraud -Identity TheftPhishingPretextingStolen Purses, Briefcases, and LuggagePatients VictimizedTaking Action-Step-by-StepLetter 6.1: Reporting Theft to Credit Card CompanyLetter 6.2: Asking Police Department to File Theft ReportLetter 6.3: Reporting Identity Theft to Federal Trade Commission Letter 6.4: Bank-Failure to Notify of Stolen Financial InformationChapter 7: Health -Health Insurance Portability and Accountability Act Billing ErrorsPrescription Drug RefusalDenial of CoverageUninsured PatientHospitals Nursing HomesHealth Care Powers of Attorney and Living WillsPharmacy or Prescription ComplaintsFair Debt Collection Practices ActTaking Action-Step-by-StepLetter 7.1: Doctor’s Office-Violation of PrivacyLetter 7.2: Doctor’s Office-Violation of Privacy; Second LetterLetter 7.3: Department of Health-Violation of Privacy; Follow-Up LetterLetter 7.4: Health Insurance-Billing ErrorLetter 7.5: Health Insurance-Refusal of Prescription DrugLetter 7.6: Health Insurance-Refusal of Prescription Drug; Second LetterLetter 7.7: Health Insurance-Claims Clerk ErrorLetter 7.8: Health Insurance-Denial of CoverageLetter 7.9: Hospital-Uninsured PatientLetter 7.10: Collection Agency-Cease ContactLetter 7.11: Hospital-Unclean Facilities and Poor CareLetter 7.12: Nursing Home-Lack of Acceptable CareLetter 7.13: Hospital-Life Support for RelativeLetter 7.14: Hospital-Power of Attorney for Health CareLetter 7.15: Mail Order Pharmacy-Dispute Charges and ServicesChapter 8: Home -Housing DiscriminationSecurity DepositsSafety ConditionsPrivate Mortgage Insurance (PMI)Home ImprovementDo Not Call RegistryServicemembers’ Civil Relief ActTaking Action-Step-by-StepLetter 8.1: Tenant Injured on Rental PropertyLetter 8.2: Carpet Company-Contract Terms Not HonoredLetter 8.3: Cable Company-Missed AppointmentLetter 8.4: Utility Company-Failure to Mark UtilitiesLetter 8.5: Real Estate Company-Discriminatory Practice (Race)Letter 8.6: Rental Company-Refusal to Rent (Children)Letter 8.7: Property Management Company-Return of Security DepositLetter 8.8: Bank-Cancel Private Mortgage Insurance Letter 8.9: Bank-Cancel Private Mortgage Insurance Letter 8.10: Business-Junk FaxesLetter 8.11: Company-Remove Customer from Call List Letter 8.12: State Do Not Call Registry-Report ViolationLetter 8.13: Federal Do Not Call Registry-Report ViolationLetter 8.14: Mortgage Company-Reduce Mortgage Interest Rate for Military; Second LetterChapter 9: School -Individuals with Educational Disabilities ActSection 504 of the Rehabilitation Act of 1973BullyingTaking Action-Step-by-StepLetter 9.1: Principal-Needs of Diabetic StudentLetter 9.2: Principal-Screening Child for Learning Disability; Follow-Up LetterLetter 9.3: Principal-Need to Develop Education Plan; Second LetterLetter 9.4: Principal-Child’s Right to Individualized Educational Evaluation Letter 9.5: Principal-Bullying of ChildLetter 9.6: Principal-Bullying of Child; Second LetterLetter 9.7: Superintendent of Schools-Bullying of Child; Follow-Up LetterChapter 10: Travel -Damaged, Lost, or Stolen LuggagePassengers with DisabilitiesTravel AgentsBumped Airline PassengersHotels and Other Public PlacesTrainsTaxicabsCar RentalTaking Action-Step-by-StepLetter 10.1: Airline-Lost LuggageLetter 10.2: Department of Transportation-Repair LuggageLetter 10.3: Department of Transportation-Stolen ItemLetter 10.4: Department of Transportation-Failure to Accommodate Passenger with Disability Letter 10.5: Department of Transportation-Screening DiscriminationLetter 10.6: Trade Organization-Travel Agency TheftLetter 10.7: Airlines-Bumped PassengerLetter 10.8: Hotel-Quoted ReservationLetter 10.9: Hotel-Handicapped AccessLetter 10.10: Hotel-Misrepresentation of FacilityLetter 10.11: Railroad-Unsatisfactory AccommodationsLetter 10.12: Department of Consumer Services-Inflated Taxi ChargesLetter 10.13: Car Rental Company-Breach of ContractChapter 11: Products and Services -Restaurant ServiceGift Certificates RebatesWarrantiesReturnsTaking Action-Step-by-StepLetter 11.1: Poor Restaurant ServiceLetter 11.2: Restaurant Gift Certificate Not HonoredLetter 11.3: Gift Card Not HonoredLetter 11.4: Gift Certificate Expired in CaliforniaLetter 11.5: Catalog Order Not ReceivedLetter 11.6: Rebate Not ReceivedLetter 11.7: Seller Does Not Honor WarrantyLetter 11.8: Failure to Accept ReturnsChapter 12: What to Do When the Letters Don’t Work -Complain to the Appropriate Government AuthorityTake It to CourtFight for Your RightsAppendix A: State Attorneys General Consumer Divisions -Appendix B: State Securities Administrators -Appendix C: State Department of Insurance Regulators -Appendix D: State Do Not Call Information -Appendix E: Federal Agencies Consumers Should Know -Appendix F: U.S. Military Consumer Service Programs -Appendix G: Automobile Manufacturers’ Customer Service Departments -Index -About the Author -
