Answering 911: Life in the Hot Seat
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A rookie 911 operator writes with humor, empathy, and amazing candor of the demanding job that changed her forever. City Pages "Burau's account nicely draws the reader into the world of a do-gooder stretched to the limits of her ability to help at all....We see a perceptive mind trying to make sense of both internal and external chaos."
What It's Like 3Destiny, or Something 11On-the-Job Training 46Joe Wilson 63Power Phones 69Lily 78Good Neighbors 83Friends in High Places 90Anniversary 93Jurisdiction 97My Marsha 101Kristen 105Coppers 108Hostages 117Smucked 124On the Night Shift 126That Loving Feeling 136Just Too Silly 143Changes 148Words 152On Burnout 156The Parenting Option 165On Wannabes 173DOA 179The Job 181Retirement 186Wherever You Go 190Full Circle 195Acknowledgements 205
