Basic Construction Management
Effective construction management can dramatically improve your bottom line. Learn essentials of managing projects well and within budget, from scheduling and jobsite safety to quality and customer service in this long-anticipated revision of Basic Construction Management.
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Effective construction management can dramatically improve your bottom line.Learn essentials of managing projects well and within budget, from scheduling and jobsite safety to quality and customer service in this long-anticipated revision of Basic Construction Management. Leon Rogers, an experienced builder, author, and educator, offers proven practices for • recruiting and keeping the best trade contractors • scheduling that makes sense • developing and implementing quality practices This book guides you step-by-step from construction planning through warranty work, blending proven practices with the experiences of builders in the field. It offers a roadmap to excellence for new construction superintendents and for veterans who want to brush up their skills for managing people and projects. A companion Web page includes updated quality checklists and other customizable tools to help you manage your construction projects.
Preface xiAcknowledgments xiiiAbout the Author xvChapter 1 Hiring and Training Superintendents 1Hiring a New Superintendent 1The Hiring Process 2Training New Superintendents 7The Process 7Chapter 2 The Superintendent's Role 9The Superintendent's Authority 11The Superintendent as the Company's Agent 11The Superintendent as Leader 12Leadership Basics 12Leadership Styles 13The Superintendent as Manager 15Planning 15Organizing 18Directing and Coordinating 18Controlling 18Construction Activities 20Estimating 20Scheduling 20Staffing 20Evaluating 22Chapter 3 Project Start-Up 23Starting Off Right 23Planning 24Construction Documents 25Preconstruction Planning 26Resolve Lot Issues 26Hold a Site Meeting 27Consider Project and Site Logistics 30Hold Home Owner Preconstruction Meetings 31Establish Schedules 34Understand and Follow Building Regulations 35Define Trade Contractor Responsibilities 35Document Construction 36Recording and Formatting 36Types of Reports 37Chapter 4 Quality Control and Inspections 43Reasons for Quality Problems 43The Superintendent's Responsibility for Quality 45Total Quality Management (TQM) 46Obstacles to Total Quality 47Creating an Atmosphere of High Quality 48Written Performance Standards 49Training 50Measuring Performance 50Internal Inspections 51Inspection Points 52Inspection Checklists 52Correcting Mistakes 53Code Inspections 54Logging Inspections 55Final Inspection 55Home Owner Walk-Through and Orientation 55Chapter 5 Cost Control 57Establishing the Budget 57Material Control 58Value Engineering58Complete Specifications 60Accurate Contracts 61Negotiating Skills 61Sound Purchasing Procedures 62Handling Budget Variances 63Variance Analysis 66Material Delivery Strategies 66Location 66Inspection 67Proper Storage and Care 67Avoiding Material Waste and Misuse 68Labor Cost Control 68Chapter 6 Scheduling 71The Written Schedule 71Scheduling Methods 72Bar Chart Schedules 72Critical Activities 74The Critical Path Method 74Scheduling Phases 76Sequencing Activities 76Determining Activity Duration 77Scheduling Trade Contractors 78Monitoring and Updating the Schedule 79Using Technology 79Chapter 7 Managing Trade Contractors and Employees 81Advantages of Using Trade Contractors 81Challenges of Using Trade Contractors 82Who Is a Trade Contractor? 83Multitiered Trade Contractors 84Thinking Win-Win 85Partnering with Trade Contractors 86Keys to Success 86Single Sourcing 88Avoiding Pitfalls 89Trade Contractor Management 90Hiring Trade Contractors 90The Trade Contractor-Superintendent Relationship 91Locating Trade Contractors 91Evaluating Potential Trade Contractors 94Professionalism 95Competence 95Price 97Written Contracts 97Plans and Specifications 99Scope of Work 99Quality of Work 99Scheduling 99Change Orders 99Inspection Policies and Procedures 100Payment and Discount Provisions 100Safety 100Cleanup 101Communication with the Home Owner 101Warranties and Customer Service 101Failure to Perform and Terminating Contracts 102Policies and Procedures 102Other Provisions 103Training Trade Contractors 103Group Training 105Managing Trade Contractors 105Providing a Comfort Zone 106Superintendent Strategies 107Measure Performance 109Be Open to Suggestions 109Hiring Employees 109Preparing Job Descriptions 110Assessing Employees 111Training Employees 112Induction 112Orientation 112Training Methods 113Chapter 8 Working with Home Owners 115The Superintendent's Role in Home Owner Relations 115Various Levels of Contact 116Buyer's Remorse 117Policies and Procedures 117Increasing Buyer Understanding 117The Importance of Contracts 118Buyer-Requested Changes 119Home Owner Visits and Company Contacts 119Preparing for Visits 120Walk-Throughs 120Positive Communication 121Fixing Home Owner Concerns 121Conflict Resolution 122Daily Job Log 123Home Completion 123Written Warranties 124Scheduling Service Calls 125Trade Contractors and Customer Service 125Warranty Service Voucher System 126Chapter 9 Safety Management 127Three Reasons for Safety 128Occupational Safety and Health Administration 130Employee Rights and Duties 131Inspections 131Violations, Citations, Penalties, and Appeal Process 133Types of Violations and Severity of Penalties 133OSHA Focused Inspection Program 134What to Do in an OSHA Inspection 135Appeals 136Affirmative Defenses 136Multiple-Employer Worksites 137The Superintendent's Role in Safety 137Implementing a Safety Program 138Training for a Safe Jobsite 138Safety Awards Program 141Safety Inspections 142Record Keeping 142Reporting Requirements 144Hazard Communication Guidelines 144Accident Investigation 145Trade Contractor Safety 148Enforcement and Discipline 149The Emergency Action Plan 150Notes 151Resources 153How to Use The Tools and Checklists 155Appendix 1 Management Tools 157Blueprint Checklist 157Call Log 159Change Order Form 160Completion and Closing Checklist 161Daily Report Form 162General Outline of Major Construction Phases 163Materials Management Guidelines 164Sample Job Description 166Self-Evaluation 170Site Meeting Checklist 174Superintendent Training Program Outline 177Appendix 2 Quality Control Checklists 181Brick 181Cabinets 183Exterior Concrete Flatwork 185Garage Concrete Flatwork 187Interior Concrete Flatwork 188Dampproofing 189Drywall 190Electrical 192Final Walk-through 194Floor Covering 198Footing 200Block Foundation 202Poured Concrete Foundations 204Framing 206Framing Nailing 213Framing Punch Out 214Initial Grading 216Gutters and Downspouts 217HVAC Finish 218HVAC Rough 219Insulation 221Interior Trim 223Mirror, Shelves, and Bath Accessories 225Paint 226Plumbing 228Porches and Decks 230Roofing 232Vinyl Siding 234Stucco/Parging 236Windows and Exterior Doors 237Appendix 3 Comfort Zone Checklists 239All Trades 240Excavators 241Footer Crew 242Foundation Crew 243Concrete Prep Flatwork Crew 244Framers 245Roofers 246Siding 247HVAC 248Plumbers 249Electricians 250Insulators 251Drywallers 252Cabinet Installer 253Trim Carpenters 254Index 255
