CCNA Voice Official Exam Certification Guide (640-460 IIUC)

Part I Voice Perspectives 3 Chapter 1 Perspectives on Voice Before Convergence 5  “Do I Know This Already?” Quiz 5 Foundation Topics 8  Where It All Began: Analog Connections 8  Loop Start and Ground Start Signaling 9  Supervisory Signaling 11  Informational Signaling 11  Address Signaling 12  The Evolution: Digital Connections 12  Converting Analog to Digital Signals 13  Sending Multiple Calls over a Single Line 16  Understanding the PSTN 21  The Pieces of the PSTN 21  Understanding PBX and Key Systems 22  Connections to and Between the PSTN 23  PSTN Numbering Plans 25 Exam Preparation Tasks 27  Review All the Key Topics 27  Definitions of Key Terms 27 Chapter 2 Perspectives on Voice After Convergence 31  “Do I Know This Already?” Quiz 31 Foundation Topics 34  VoIP: Why It Is a Big Deal for Businesses 34  The Cisco VoIP Structure 35  Infrastructure Layer 36  Call Processing Layer 36  Applications Layer 40  Endpoints Layer 44 Exam Preparation Tasks 52  Review All the Key Topics 52  Definitions of Key Terms 52  References Used in This Chapter 53 Part II Unified Voice Using Call Manager Express 55 Chapter 3 Connecting IP Phones to the LAN Infrastructure 57  “Do I Know This Already?” Quiz 57 Foundation Topics 61  Connecting and Powering Cisco IP Phones 61  Cisco Catalyst Switch PoE 61  Powering the IP Phone Using a Power Patch Panel or Coupler67  Powering the IP Phone with a Power Brick 67  VLAN Concepts and Configuration 68  VLAN Concepts 68  VLAN Configuration 75  Understanding Cisco IP Phone Boot Process 92  Configuring a Router-Based DHCP Server 92  Setting the Clock of a Cisco Device with NTP 94 Exam Preparation Tasks 98  Review All the Key Topics 98  Definitions of Key Terms 99 Chapter 4 Installing Cisco Unified Communications Manager Express 101  “Do I Know This Already?” Quiz 101 Foundation Topics 105  Cisco Unified Communications Manager Express Overview 105  Licensing and Models for Cisco Unified CME 112  PBX Model 113  Keyswitch Model 113  Hybrid Model 114  Installing Unified CME on a Cisco Router 115  Configuring the Cisco Unified CME Router as a TFTP Server 118  Configuring the Cisco Unified CME System-Level Functions 121  Maximum Phones and Directory Numbers 121  Firmware Load Files 122  Source IP Address Information 125  Generated Configuration Files 126 Exam Preparation Tasks 130  Review All the Key Topics 130  Complete the Tables and Lists from Memory 131  Definitions of Key Terms 131 Chapter 5 Basic CME IP Phone Configuration 133  “Do I Know This Already?” Quiz 133 Foundation Topics 137  Ensuring the Foundation 137  Voice VLAN 138  DHCP Services 139  TFTP Services 140  Ephone and Ephone-DN–The Keys to Ringing Phones 141  Understanding and Configuring Ephone-DNs 141  Understanding and Configuring Ephones 143  Associating Ephones and Ephone-DNs 144  Working with Shared-Line and Overlay Options 148  Troubleshooting IP Phone Registration 156  Supporting Auto-Registration and Auto-Assignment of IP Phones 162  Additional IP Phone Configuration Parameters 165  Rebooting IP Phones 165  Phone Language Settings 167  Date and Time Format 170  System Message 170 Exam Preparation Tasks 172  Review All the Key Topics 172  Complete the Tables and Lists from Memory 173  Definitions of Key Terms 173 Chapter 6 Configuring Cisco Unified CME Voice Productivity Features 175  “Do I Know This Already?” Quiz 175 Foundation Topics 179  Configuring a Voice Network Directory 179  Configuring Call Forwarding 182  Forwarding Calls from the IP Phone 182  Forwarding Calls from the CLI 182  Using the call-forward pattern Command to Support H.450.3 183  Configuring Call Transfer 185  Configuring Call Park 187  Configuring Call Pickup 190  Configuring Intercom 192  Configuring Paging 194  Configuring After-Hours Call Blocking 196  Configuring CDRs and Call Accounting 200  Configuring Music on Hold 203  Enabling the CME GUI 204 Exam Preparation Tasks 209  Review All the Key Topics 209  Definitions of Key Terms 210 Part III Connecting via Gateways and Trunks 213 Chapter 7 Gateway and Trunk Concepts 215  “Do I Know This Already?” Quiz 215 Foundation Topics 218  The Process of Converting Voice to Packets 218  Choosing a Voice Codec 221  Calculating Codec Bandwidth Requirements 222  The Role of Digital Signal Processors 226  Understanding RTP and RTCP 227  Internet Low Bitrate Codec: One Codec to Rule Them All 229  Trunking CME to the PSTN 230  Understanding Analog Connections 230  Understanding Digital Connections 231  Trunking CME to Other VoIP Systems 231  H.323 233  SIP 235  MGCP 237  SCCP 239  Understanding Internet Telephony Service Providers 240 Exam Preparation Tasks 241  Review All the Key Topics 241  Complete the Tables and Lists from Memory 242  Definitions of Key Terms 242 Chapter 8 Configuring and Verifying Gateways and Trunks 245  “Do I Know This Already?” Quiz 245 Foundation Topics 249  Configuring Physical Voice Port Characteristics 249  Configuring Analog Voice Ports 249  Configuring Digital Voice Ports 253  Understanding and Configuring Dial Peers 258  Voice Call Legs 260  Configuring POTS Dial Peers 261  Configuring VoIP Dial Peers 265  Using Dial-Peer Wildcards 267  Private Line Automatic Ringdown 270  Understanding Router Call Processing and Digit Manipulation 272  Matching Inbound and Outbound Dial Peers 273  Using Digit Manipulation 277  Quality of Service 288  Understanding the Enemy 288  Requirements for Voice, Video, and Data Traffic 289  Using Cisco AutoQoS 291 Exam Preparation Tasks 300  Review All the Key Topics 300  Complete the Tables and Lists from Memory 301  Definitions of Key Terms 301 Part IV Voice Mail with Cisco Unity Express 303 Chapter 9 Cisco Unity Express Concepts 305  “Do I Know This Already?” Quiz 305 Foundation Topics 309  What Is Cisco Unity Express? 309  Where Does Cisco Unity Express Fit? 309  Hardware Flavors of Cisco Unity Express 310  Cisco Unity Express Software 313  Cisco Unity Express Licensing 317  Cisco Unity Express to IP PBX Integrations 320  Features and Functions of Cisco Unity Express Voice Mail 321  Users and Groups 321  Subscriber Mailbox Versus General Delivery Mailbox 322  Mailbox Subscriber Features 323  Mailbox Caller Features 333  VoiceView Express 334  Integrated Messaging 334  Voice Profile for Internet Mail 335  Features and Functions of Cisco Unity Express Auto Attendant 335  Cisco Unity Express Automated Attendant 336  Cisco Unity Express Custom Scripting 340  Cisco Unity Express Management 341  Administrator Management 341  Subscriber Management 346  Record Message Options for the Caller 352 Exam Preparation Tasks 353  Review All the Key Topics 353  Complete the Tables and Lists from Memory 353  Definitions of Key Terms 354 Chapter 10 Cisco Unity Express Configuration 357  “Do I Know This Already?” Quiz 357 Foundation Topics 361  Cisco Unity Express Installation and Upgrade 361  Installing the Cisco Unity Express Module 361  Installing and Upgrading the Cisco Unity Express Software 364  Adding and Verifying Cisco Unity Express Licenses 370  Cisco Unity Express Configuration 374  Cisco Unity Express Post-Installation Configuration 374  Configuring Cisco Unified CME to Support Cisco Unity Express 378  Cisco Unity Express GUI 384  Cisco Unity Express Troubleshooting 393  Compatibility 393  Cisco Unity Express Configuration 394  IP Connectivity 394  Call Routing 395  MWI 397  Cisco Unity Express Trace Files 398  Restoring Cisco Unity Express to the Factory Defaults 403 Exam Preparation Tasks 404  Review All the Key Topics 404  Complete the Tables and Lists from Memory 405  Definitions of Key Terms 405 Part V The Smart Business Communications System Suite 407 Chapter 11 Introducing the Smart Business Communications System 409  “Do I Know This Already?” Quiz 409 Foundation Topics 413  Unified Communications and the Smart Business  Communications System 413  Simplicity 416  Affordability 418  Manageability 418  Complete 419  Components of the Smart Business Communications System 419  UC500 Series for Small Business 420  Catalyst Express Family of SBCS Switches 424  The Cisco Mobility Express System 426  Common Deployment Scenarios 427  SBCS Network Design Planning 427  Deploying the SBCS Suite for Eight Users 428  Deploying the SBCS Suite for Up to 16 Users 428  Deploying the SBCS Suite for Up to 48 Users 429  Deploying the SBCS Suite as a WAN Branch Office 430 Exam Preparation Tasks 432  Review All the Key Topics 432  Complete the Tables and Lists from Memory 432  Definitions of Key Terms 432 Chapter 12 Configuring and Maintaining the UC500 Series for Voice 435  “Do I Know This Already?” Quiz 435 Foundation Topics 439  Preconfigured Data, Security, and VPN Templates 439  Preconfigured Basic Voice Platform 440  Cisco Configuration Assistant 440  Obtaining and Installing the CCA Software 441  Preparing CCA for System Management 442  Understanding the CCA Interface 447  Configuring the UC520 for Voice 451  CCA Telephony Smart Assist Features 451  SIP Trunking on the UC520 461  Using CCA for System Maintenance and Troubleshooting 463  System Maintenance with the CCA Tool 463  Network Troubleshooting with the CCA Tool 464 Exam Preparation Tasks 466  Review All the Key Topics 466  Definitions of Key Terms 466 Chapter 13 Final Preparation 469  Tools for Final Preparation 469  Exam Engine and Questions on the CD-ROM 469  The Cisco Learning Network 471  Study Plan 472  Recall the Facts 472  Practice Configurations 472  Build Troubleshooting Skills Using Scenarios 473  Use the Exam Engine 473 Part VI Appendixes 477 Appendix A Answers to the “Do I Know This Already?” Quizzes and Q&A Sections 479 Appendix B CCNA Voice Exam Updates: Version 1.0 487 Appendix C Memory Tables 491 Appendix D Memory Tables Answer Key 501 Glossary 513