Certified Administrative Professional (CAP) Examination Review for Advanced Organizational Management
The Certified Professional Secretary (CPS) and Certified Administrative Professional (CAP) Examination Review Series, a four-volume set of review manuals that consists of one review manual for the first three parts of the CPS and CAP Examinations and one for Part 4 of the CAP Examination, is a joint publication of Prentice Hall and the International Association of Administrative Professionals (IAPP). The content of each review manual is based on the current Certification Review Guide...
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The Certified Professional Secretary (CPS) and Certified Administrative Professional (CAP) Examination Review Series, a four-volume set of review manuals that consists of one review manual for the first three parts of the CPS and CAP Examinations and one for Part 4 of the CAP Examination, is a joint publication of Prentice Hall and the International Association of Administrative Professionals (IAPP). The content of each review manual is based on the current Certification Review Guide published by the IAAP. An overview introducting the reader to the chapter contents./Key terms that reinforce essential vocabulary./Key examples emphasized/Difficult concepts illustrated/Check Point sections offer reviews of key concepts/For Your Review: Practice questions similar to those found on the CPS and CAP Examinations./Comprehensive practice exam. Soultions to all check points and review questions. KEY Administrative professionals preparing for the CPS and CAP Examinations.
SECTION ONEOrganizational Planning Chapter 1A. Organizational Decision Making B. Critical Thinking C. Creative Thinking in Organizational Decision Making Chapter 2A. Organizational Planning B. Managing the Strategic Plan C. Communicating Mission and Values Chapter 3A. Controlling B. Materials–Procurement, Processing, and ControlC. Facilities D. Quality Control Systems E. Human Resource ManagementSECTION TWOAdvanced Administration Chapter 4A. Learning BasicsB. Employee Development Through Mentoring and CoachingC. Training Design and Implementation for Improved Work PerformanceD. Assessment and Evaluation of Training and DevelopmentChapter 5A. The Purpose of ResearchB. Types of ResearchC. Statistical AnalysisSECTION THREETeam SkillsChapter 6A. Defining the Leadership RoleB. Organizing People, Delegating Authority, and Directing OthersC. Empowering EmployeesChapter 7A. GroupsB. Dynamics of Group Membership and Participation C. Team Building D. Team Leading Chapter 8A. Advantages and Disadvantages of Groups and Teams B. Group Problem-Solving TechniquesC. Conflict D. Group Techniques for Reducing InterpersonalChapter 9A. Types of MeetingsB. Purpose of MeetingsC. How to Conduct MeetingsSECTION FOURChapter 10A. Understanding CommunicationB. Using Managerial CommunicationC. Employing Presentation TechniquesChapter 11A. Legal Issues and the WorkplaceB. Laws Affecting Management and EmployeesC. Employment and Separation Chapter 12A. Managing How Others View UsB. Learning International Professional Protocol and EtiquetteC. Improving Professional Behavior Through Etiquette and Protocol
