Counselling By Telephone
Most counsellors use the telephone to interact with clients to some degree. The potential client base which can be reached in telephone counselling is enormous, and the rapid development in telecommunications technology is having a dramatic impact on the development of counselling provision.\ Supportive, instructive and practical, Maxine Rosenfield explores the essential skills needed to carry out effective telephone counselling - such as welcoming and establishing a relationship with...
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'Well written, well researched... [the book] contributes to undermining ideas of professional hierarchy, in which long-term face-to-face is top of the pile, and short-term and the phone are the province of the amateur who knows not what they are up to. On the contrary, the counselling process as well as the use of counselling skills are resources that can be much more widely used than is possible if they are restricted to relatively long-term counselling. This is an excellent book covering a great deal of recent thinking about confidentiality, skills, training, quality and supervision in relation to the telephone [with] a useful chapter on its technology in relation to counselling' - Counselling, The Journal of the British Association
ForewordAcknowledgementsIntroduction11What is Counselling by Telephone?62Skills and Attitudes Needed when Counselling by Telephone183Training, Supervision and Quality Control424Theoretical Orientations615The Counsellor-Client Relationship716Telephone Group Work1027Technology and Counselling by Telephone1178Counselling by Other Media125Appendix of addresses132References134Index137
