Counter Culture: The American Coffee Shop Waitress
"Career waitresses do more than just serve food. They are part psychiatrist, part grandmother, part friend, and they serve every walk of American life: from the retired and the widowed, to the wounded and the lonely, and from the working class to the wealthy. The classic diner waitress is an icon of American culture. . . . This book takes a moment to honor and recognize waitresses' contribution to our communities. Doing this project has helped me to redefine my perspective on life, work, and...
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In large cities and small towns across the country, the best diners and coffee shops are more than just restaurants: they are neighborhood institutions that bring together communities. From the Gold 'N Silver Inn in Reno, Nevada to the U.S.A. Country Diner in Windsor, New Jersey, these special places are not defined by their menus or décor, but by the waitresses who have establish bonds with their customers and their communities over years-and sometimes decades-of service. Counter Culture is a window into the lives of career waitresses who have worked in diners and coffee shops for up to sixty years. Since 2001, Candacy A. Taylor (a former waitress herself) has traveled more than 26,000 miles throughout the United States collecting stories of these "lifers," as many waitresses aged fifty or over playfully call themselves. She interviewed fifty-seven waitresses in thirty-eight towns and cities. Their compelling stories are complemented and enhanced by Taylor's striking color photographs of the waitresses at work. Taylor expected that the waitresses she'd meet would feel overworked and underappreciated, but was surprised and delighted to find that the opposite was true. The proud, capable waitresses Taylor interviewed loved their jobs and, even if given the opportunity, "wouldn't do anything else." Nearly all the waitresses said that the physical labor of waitressing helped them to age more gracefully and that the daily contact with customers and coworkers kept them socially engaged. Lifers generally make more money from serving regular customers with whom they forge bonds over decades and their seniority earns them respect from their coworkers and managers. Taylor's sensitive andrespectful portrayal of career waitresses who have turned their jobs into a rewarding lifetime pursuit turns Counter Culture into an invaluable portrait of the continued importance of community in our changing society. Publishers Weekly Oral historian, photographer and former waitress Taylor turned her aching joints into the springboard for a mission: uncovering the experiences of diner waitresses in this sociological overview. Most are "lifers," now senior citizens who abhor the idea of retirement. Others may see these women as uneducated service workers, but waitresses see themselves as psychologists, nurses and family to their beloved regulars, who expect a little sass with their ham and eggs. Along with their extraordinary work ethic and oversized personalities, there are reminders of the occupational reality of below-minimum wages (which must be supplemented by substantial tips) and lack of medical and retirement benefits (which might be one reason these lifers just can't stay away from their greasy spoons). With color photographs (mostly by Taylor) of waitresses in their diners on almost every page plus feisty first-person anecdotes about how the women handle nasty customers and customers who sneak out without paying the bill (one waitress threw a ketchup bottle at them), this unique perspective is much like the professional diner waitress-difficult to pigeonhole, impossible to ignore. Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved.
\ From the Publisher"Oral historian, photographer and former waitress Taylor turned her aching joints into the springboard for a mission: uncovering the experiences of diner waitresses in this sociological overview. Most are 'lifers,' now senior citizens who abhor the idea of retirement. Others may see these women as uneducated service workers, but waitresses see themselves as psychologists, nurses, and family to their beloved regulars, who expect a little sass with their ham and eggs. Along with their extraordinary work ethic and oversized personalities, there are reminders of the occupational reality of below-minimum wages (which must be supplemented by substantial tips) and lack of medical and retirement benefits (which might be one reason these lifers just can't stay away from their greasy spoons). With color photographs (mostly by Taylor) of waitresses in their diners on almost every page plus feisty first-person anecdotes about how the women handle nasty customers and customers who sneak out without paying the bill (one waitress threw a ketchup bottle at them), this unique perspective is much like the professional diner waitress-difficult to pigeonhole, impossible to ignore."-Publishers Weekly, 7 September 2009\ "A loving ode to women who are the heart and soul of America's diners, Counter Culture is a treasure for all who value food with character, served by real characters. Its stories about veteran waitresses are fun, poignant, and tremendously informative, including detailed information about the unique talents required for the job. The evocative photographs of these rare personalities and their workplaces are a siren call to hit the road and meet them while they're still around."-Jane and Michael Stern, Roadfood.com\ "I wish my mother, a career waitress, were alive to page through this wonderful tribute to her work. These strong and shrewd women have seen a lot of life from behind the counter, and Candacy Taylor does a terrific job of portraying them and letting them speak for themselves."-Mike Rose, author of The Mind at Work: Valuing the Intelligence of the American Worker\ "Thoughtful, compelling, and beautifully illustrated, Counter Culture is a worthy tribute to its subject-the uniquely talented women who have dedicated their lives to providing comfort and service along with that cup of joe."-Debra Ginsberg, author of Waiting: The True Confessions of a Waitress\ "Older coffee shop waitresses are everywhere once you start looking but are often invisible and taken for granted. Counter Culture is an informed, entertaining, thought-provoking, and moving homage to a group of workers and to their occupation. Candacy A. Taylor's photographs and interviews reveal how funny and perceptive career waitresses really are."-Dorothy Sue Cobble, Rutgers University, author of Dishing It Out: Waitresses and Their Unions in the Twentieth Century\ "The photographs, testimonials, and insider information in this beautifully designed book all exalt 'lifer' waitresses-as they have every reason to be exalted. Counter Culture will make any reader yearn to reach a waitress's honor roll: to be a regular."-Alison Owings, author of Hey, Waitress!: The USA from the Other Side of the Tray\ \ \ \ \ \ Publishers WeeklyOral historian, photographer and former waitress Taylor turned her aching joints into the springboard for a mission: uncovering the experiences of diner waitresses in this sociological overview. Most are "lifers," now senior citizens who abhor the idea of retirement. Others may see these women as uneducated service workers, but waitresses see themselves as psychologists, nurses and family to their beloved regulars, who expect a little sass with their ham and eggs. Along with their extraordinary work ethic and oversized personalities, there are reminders of the occupational reality of below-minimum wages (which must be supplemented by substantial tips) and lack of medical and retirement benefits (which might be one reason these lifers just can't stay away from their greasy spoons). With color photographs (mostly by Taylor) of waitresses in their diners on almost every page plus feisty first-person anecdotes about how the women handle nasty customers and customers who sneak out without paying the bill (one waitress threw a ketchup bottle at them), this unique perspective is much like the professional diner waitress-difficult to pigeonhole, impossible to ignore. \ Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved.\ \ \ Library JournalPhotographer, cultural critic, and erstwhile waitress Taylor traveled through 43 U.S. cities collecting stories from career diner waitresses for this respectful, celebratory collection of oral histories and photographs. Nearly every page features a portrait or on-the-job action shot of one of Taylor's 57 interviewees, and each chapter ends with several waitresses' reflections—some funny, some poignant—on their lives, careers, and customers. In between, Taylor explores the history of diners, issues of power in the workplace, the daunting variety and volume of work, and how and why some women continue in this physically challenging, disrespected occupation for decades, with no thought of, let alone desire for, retirement. Many of these self-termed "lifers" do surprisingly well financially and have tremendous job satisfaction, thanks to years of developing the customer care techniques—and genuine affection for their regulars and workplaces—that result in plum shifts and good tips, and thanks also to the organizational skills and no-nonsense attitude that allow them to thrive in their niche. VERDICT Taylor offers these women, many in their sixties, seventies, and eighties, and perhaps the last of their kind, a well-deserved tribute. Recommended for all who love human interest stories or interesting characters.—Janet Ingraham Dwyer, Worthington Libs., OH\ \
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