Credit & Collections Kit For Dummies
A breakthrough title explaining effective, cost-efficient collection methods\ In a down economy, the demand for a successful credit and collection game plan increases. Credit & Collections Kit For Dummies is a comprehensive guide for people involved in collection activities with accounts/clients, helping readers approach the often difficult task of collecting from late/slow paying customers, as well as determining when (and if) to extend credit to questionable ones. It gives readers the...
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Your hands-on guide to efficient, effective collection methods Need to implement credit and collections policies that work? This authoritative, easy-to-follow guide gives you the strategies you need to convert your accounts into cash. From extending credit to proactively managing customers' payments to transitioning to collections, you'll get the tools to ensure your methods are both effective and legal. Establish good credit and billing practices — develop sound policies, carefully extend credit, keep good customers happy, and spot trouble early on Transition from billing to collections — increase pressure through written communications and phone calls when your customer turns into your debtor Step up collection efforts — locate hard-to-find debtors and their assets, bring in outside professionals, and deal with insufficient funds checks Take a hard line with your debtor — get the tools and information you need to move forward with litigation, with or without an attorney Know your legal rights — see how to avoid being sued by your debtor and find specifics on state and local laws Open the book and find: Practical advice from seasoned credit professionals Plain-English explanations of legal jargon Your rights and duties in collections A quick contract law reference Ways to overcome disputes (both real and phony) Strategies for avoiding common credit and collection problems Hints for writing a new credit application Tips for improving your cash flow Helpful online resources Learn to:Build a better rapport with customers and improve cash flowCollect from late or slow-paying customers Work efficiently with scripts, templates, and spreadsheets on the CD Bonus CD IncludesMore than 60 customizable forms, letters, and spreadsheets in Word and Excel formats to help your business run smoothlySee the CD appendix for details and complete system requirements.
Introduction. Part I: Nice Guys Can Finish First: Making Good Use of Credit and Billing Practices. Chapter 1: Getting to Know Credit and Collections. Chapter 2: Credit 101: Defi ning and Applying Credit Concepts. Chapter 3: Extending Credit Carefully While Controlling Your Risk. Chapter 4: Establishing Good Billing Practices to Avoid Collection Headaches. Chapter 5: Spotting and Reacting to Changes in Customer Habits. Chapter 6: Stayin’ on the Right Side of the Law: Knowing Your Rights and Duties. Part II: When Being Nice Isn't Working: Transitioning from Billing to Collections. Chapter 7: When Your Late-Paying Customer Turns into Your Debtor. Chapter 8: The Ins and Outs of Collection Phone Calls. Chapter 9: Overcoming Disputes, Real or Phony. Chapter 10: Closing the Deal: Wrap It Up in Writing. Part III: When Things Get Ugly: Stepping Up Your Collection Efforts. Chapter 11: Increasing Intensity to Achieve Collection. Chapter 12: Locating a Hard-to-Find Debtor. Chapter 13: Bringing in Outside Collections Professionals. Chapter 14: Dealing with Bad Checks and Other Rough Spots. Part IV: Taking a Hard Line: Suing Your Debtor. Chapter 15: Determining Your Litigation Strategy. Chapter 16: Understanding How Lawsuits Work. Chapter 17: Selecting the Court. Chapter 18: Surviving the Trial. Chapter 19: Collecting a Judgment. Part V: The Part of Tens. Chapter 20: Ten Common Pitfalls in Credit and Collections. Chapter 21: Ten Tips for Maintaining Cash Flow. Appendix: About the CD. Index.
