Dealing with Difficult Parents: And With Parents in Difficult Situations
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This book helps teachers, principals, superintendents, and all educators develop a repertoire of tools and skills for comfortable and effective interaction with parents. It shows you how to deal with the parent who is bossy, volatile, argumentative, aggressive, or maybe the worst - apathetic. It provides specific phrases to use with parents to help you avoid using "trigger" words which unintentionally make matters worse. It will show you how to deliver bad news to good parents, how to build positive credibility to all types of parents, and how to foster the kind of parent involvement which leads to student success! Booknews Gives advice to teaches, principles, and other educators working with challenging parents in challenging situations. Shows how to avoid trigger words which make bad situations worse, and how to use words and phrases that develop more positive relationships with parents. Describes family configurations, discusses techniques for phone and in-person meetings, and describes ways to increase parent involvement with school. Whitaker teaches educational leadership at Indiana State University. Fiore is assistant dean of the College of Education at the State University of West Georgia. The volume is not indexed. Annotation c. Book News, Inc., Portland, OR (booknews.com)
CONTENTS• About the Authors• Preface• Describing Today's Parents• What is Wrong With These Parents, Anyway?• Building Credibility - Everyone Wants to Associate with a Winner• Positive Communication with Parents - An Ounce of Prevention• Listen, Learn, and Cultivate• Never Let Them See You Sweat• What if the Parent is Right?• The Best Way to Get in the Last Word• Do You Feel Defensive? If So, Something is Wrong• Delivering Bad News - Hey, I'm Just the Messenger• But, I Did Get a Good Deal . . . Examining the Car Salesman• What if They Use the "F" Word . . . Fair?• Focus on the Future• Understanding Parental Involvement• Increasing Parental Involvement with School• Increasing Parental Involvement At Home• Parting Thoughts• References
