Implementing the It Balanced Scorecard: Aligning It with Corporate Strategy
The goals of an IT balanced scorecard include the alignment of IT plans with business objectives, the establishment of measures of IT effectiveness, the directing of employee efforts toward IT objectives, the improved performance of technology, and the achievement of balanced results across stakeholder groups. CIOs, CTOs, and other technical managers can achieve these goals by considering multiple perspectives, long- and short-term objectives, and how the IT scorecard is linked to other...
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The goals of an IT balanced scorecard include the alignment of IT plans with business objectives, the establishment of measures of IT effectiveness, the directing of employee efforts toward IT objectives, the improved performance of technology, and the achievement of balanced results across stakeholder groups. CIOs, CTOs, and other technical managers can achieve these goals by considering multiple perspectives, long- and short-term objectives, and how the IT scorecard is linked to other scorecards throughout their organizations. Implementing the IT Balanced Scorecard: Aligning IT with Corporate Strategy lays the groundwork for implementing the scorecard approach, and successfully integrating it with corporate strategy.This volume thoroughly explains the concept of the scorecard framework from both the corporate and IT perspectives. It provides examples, case histories, and current research for critical issues such as performance measurement and management, continuous process improvement, benchmarking, metrics selection, and people management. The book also discusses how to integrate these issues with the four perspectives of the balanced scorecard: customer, business processes, learning, and innovation and financial.
1Why balanced scorecard?12Understanding performance management : balanced scorecard at the corporate level273Key elements of a balanced scorecard project654Aligning IT to organizational strategy915Aligning IT to meet financial objectives1156Aligning IT to meet customer objectives1357Aligning IT to meet business process objectives1538Aligning IT to promote learning and growth1759Compliance, awareness, and assurance20110Scorecard and other performance measurement tools219App. AIT staff competency survey249App. BU.S. air force software metrics capability evaluation guide253App. CTraditional IT metrics reference291App. DeBay balanced scorecard analysis311App. EBenchmarking data collection from a software engineering requirements elicitation perspective333App. FBehavioral competencies343App. GThe Malcolm Baldrige national quality award program351App. HValue measuring methodology381App. IBalanced scorecard samples407App. JResources419App. KThe e-business audit421App. LEstablishing a software measurement program433App. MProcess assets by CMM level : focus on process improvement455App. NSelected performance metrics471
