Inside the Magic Kingdom: Seven Keys to Disney's Success
Now an insider takes you inside the incredible Disney service culture and presents simple, powerful concepts in a fun, memorable way.
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Now an insider takes you inside the incredible Disney service culture and presents simple, powerful concepts in a fun, memorable way. Larry King Live, CNN - Larry King This is not only a fascinating behind-the-scenes look at what makes the Magic Kingdom tick, but the lessons can be applied to enhance the success of any company.
About This Book1Off to Orlando12Five at the Starting Gate73Who's Really Your Competition?174How Little Things Make a Big Difference275Michael Eisner Sets the Record Straight396The Importance of Things Unseen577Putting on the Ears698Keeping the Magic Going839Behind the Scenes10310Silo Busting Made Easy12111How Disney Picks the Right People13512Keeping Customers Who Count14913Building Strong Business Partnerships15914One with Passion...169Leader's Tool Kit: How to Put the Lessons to Work in Your Company181Notes187Further Reading188About the Author190Acknowledgments191
\ Larry KingThis is not only a fascinating behind-the-scenes look at what makes the Magic Kingdom tick, but the lessons can be applied to enhance the success of any company.\ —Larry King Live, CNN\ \
