Integrating Erp, Crm, Supply Chain Management, and Smart Materials
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Organizations enjoy two kinds of strategic advantages. One is transitory: being in the right place with the right products at the right time. The other comes from having first class management and instituting processes that mobilize an organization, keeping in ahead of the competition. Which would you like to count on for your organization's success?Integrating ERP, CRM, Supply Chain Management, and Smart Materials explores how to create business opportunities and reap savings by:Restructuring and updating of ERP and CRM software as it integrates supply chain management and delivers new killer applicationsEvolving opportunities that will develop from the implementation of smart materials, automatic identification, classification systems, and quality assurance projectsAuditing the implementation, operation, and maintenance of ERP and CRM software as well as the corrective action taken on the basis of resultsInternet commerce, online supply chain, and advances in technology - all available at increasingly lower costs - make systems of the past obsolete. However, just as new technology creates new opportunities, it can also create unforeseen consequences. By binding a wealth of interdependent issues between the covers of one book, Integrating ERP, CRM, Supply Chain Management, and Smart Materials gives you the tools you need to create proprietary, high value-added solutions. Booknews Based on the results of a research project which took place in the US and Europe between 1998 and 2000, this book addresses the integration of enterprise resource planing (ERP) and customer relationship management (CRM) software into supply chains, outlines organizational requirements that should be fulfilled for the use of smart materials, and demonstrates the importance of auditing financial reports and ERP/CRM records. Chapters are in sections on ERP, supply chain, and CRM; organizational prerequisites for smart materials, automatic identification, and quality assurance; and auditing accounting statements and ERP records. Annotation c. Book News, Inc., Portland, OR
PrefaceSect. IEnterprise Resource Planning, Supply Chain, and Customer Relationship Management11Concepts, Functionality, and Cost-Effectiveness of Internet-Oriented ERP Systems32Why Killer Applications Can Be Assisted by ERP and CRM Software233ERP Solutions, Supply Chain, and Web-Based Enterprise Management414Contributions of ERP and the Vulnerability of the Internat Supply Chain595The Market Demand for Enterprise Resource Planning Software and Customer Relationship Management796The Supply Chain of ERP Programming Products997Implementing Successive Releases of ERP Systems119Sect. IIOrganizational Prerequisites for Smart Materials, Automatic Identification, and Quality Assurance1398The Next Frontier in Technology and in Supply Chain Management: Automatic Identification1419Advances Underpinning Development and Use of the Electronic Product Code16310The Chorafas Classification/Identification System for Supply Chain Requirements18111Practical Implementations of the DCS Solution20312A Sound Methodology for Enterprise Management: General Electric's Six Sigma225Sect. IIIAuditing Accounting Statements and Enterprise Resource Planning Records24713The Framework of Accounting, Financial Reporting, and Auditing24914The Auditor's Independence Is Critical to the Management of All Information Systems26915The Ongoing Change in information Technology's Auditing Practices28716Auditing Enterprise Resource Planning Software and Its Implementation30517Auditing the Outsourcing of a Company's Information Technology Services32318Case Studies in Auditing Financial Statements and ERP Reports34119Qualification of Auditors and Implementation of Auditing Standards359Index377
