Introduction to Reference Work, Volume II
Reference Services and Reference Processes, Volume II of Introduction to Reference Work, introduces the sophisticated and imaginative aspects of the complete reference process. It discusses the ongoing and important changes and developments in information technologies, particularly the role of the Internet in the reference process.\ It is designed for use as a companion volume to Basic Information Sources, Volume I of Introduction to Reference Work.
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Reference Services and Reference Processes, Volume II of Introduction to Reference Work, introduces the sophisticated and imaginative aspects of the complete reference process. It discusses the ongoing and important changes and developments in information technologies, particularly the role of the Internet in the reference process.It is designed for use as a companion volume to Basic Information Sources, Volume I of Introduction to Reference Work.
PrefacePart I: INTRODUCTIONChapter 1: Reference Service and the CommunityChapter 2: Information and The CommunityPart II: THE INTERNET AND REFERENCE SERVICESChapter 3: The InternetChapter 4: Internet Reference LibrariesChapter 5: Networks and Information CostsChapter 6: The Time of Full TextPart III: INTERVIEW AND SERACHChapter 7: The Reference InterviewChapter 8: Rules of the SearchPart IV: INSTRUCTION AND REFERENCE POLICIESChapter 9: Instruction in Information LiteracyChapter 10: Reference Service Policies and Evaluation
