Managing IT Outsourcing Performance
The expectations of IT outsourcing in the delivery of strategic, economic, and technological benefits have drastically increased over the last decade. Although private companies and governments across the globe are involved in outsourcing arrangements, managing relationships and measuring performance still remains an issue.\ Managing IT Outsourcing Performance provides a unique collection of methodologies and tools useful in managing relationships and task execution to help in developing...
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"This book provides a collection of methodologies and tools that can be used in managing relationships and performance of IT outsourcing"--Provided by publisher.
Ch. 1 Outsourcing Opportunities 1Ch. 2 Theoretical Foundations 18Ch. 3 Critical Success Factors 54Ch. 4 Value Configurations 75Ch. 5 Maturity in Outsourcing Relationships 98Ch. 6 Costs, Benefits, and Risks 118Ch. 7 Knowledge Transfer 132Ch. 8 Outsourcing Performance 142Ch. 9 Outsourcing Governance 164Ch. 10 Case Study Research 187Ch. 11 Conclusion 213Ch. 12 Dynamics of Outsourcing Relationships 216Ch. 13 The Role of the CIO 231Index 253
