Offshore Outsourcing of IT Work: Client and Supplier Perspectives
Based on over 200 interviews, this new book provides rich insights and practices on the toughest challenges facing offshore client/supplier relationships. While many client organizations found benefits to be gained from the offshoring of IT work, others struggled to realize any cost savings or other improvements. How can these mixed experiences be reconciled? The research reveals that offshore outsourcing can deliver on its promises, but only if both clients and suppliers diligently manage...
Search in google:
Based on over 200 interviews, this new book provides rich insights and practices on the toughest challenges facing offshore client/supplier relationships. While many client organizations found benefits to be gained from the offshoring of IT work, others struggled to realize any cost savings or other improvements. How can these mixed experiences be reconciled? The research reveals that offshore outsourcing can deliver on its promises, but only if both clients and suppliers diligently manage the details. In this book, the authors provide specific practices that managers can use, and detailed case studies which illustrate how these practices are embedded and enacted within client and supplier firms.
List of TablesList of FiguresCh. 1 Offshore outsourcing of IT work Mary Lacity Lacity, Mary Joseph Rottman Rottman, Joseph 1Ch. 2 A client's experiences with its initial offshore outsourcing program Joseph Rottman Rottman, Joseph Mary Lacity Lacity, Mary 54Ch. 3 A client's offshore outsourcing program becomes institutionalized Mary Lacity Lacity, Mary Joseph Rottman Rottman, Joseph 93Ch. 4 A client's offshore outsourcing program becomes strategic by investing in social capital Joseph Rottman Rottman, Joseph Mary Lacity Lacity, Mary 128Ch. 5 A client's award-winning global shared services Mary Lacity Lacity, Mary Jim Fox Fox, Jim Joseph Rottman Rottman, Joseph 152Ch. 6 Can China compete with India in the global ITO/BPO market? Joseph Rottman Rottman, Joseph Hao Lou Hao, Lou 180Ch. 7 Understanding turnover among Indian IS professionals Mary Lacity Lacity, Mary Prasad Rudramuniyaiah Rudramuniyaiah, Prasad Vidya Iyer Iyer, Vidya 209Ch. 8 Emerging trends Mary Lacity Lacity, Mary Joseph Rottman Rottman, Joseph 245Index 269
