Out of the Crisis
"Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment."According to W. Edwards Deming, American companies require nothing less than a transformation of management style and of governmental relations with industry. In Out of the Crisis, originally published in 1982, Deming offers a theory of management based on his famous 14 Points...
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Deming offers a theory of management based on his famous 14 Points for Management.
About the AuthorPrefaceAcknowledgments1Chain Reaction: Quality, Productivity, Lower Costs, Capture the Market12Principles for Transformation of Western Management183Diseases and Obstacles974When? How Long?1495Questions to Help Managers1566Quality and the Consumer1677Quality and Productivity in Service Organizations1838Some New Principles of Training and Leadership2489Operational Definitions, Conformance, Performance27610Standards and Regulations29711Common Causes and Special Causes of Improvement, Stable System30912More Examples of Improvement Downstream37113Some Disappointments in Great Ideas38814Two Reports to Management39715Plan for Minimum Average Total Cost for Test of Incoming Materials and Final Product40716Organization for Improvement of Quality and Productivity46517Some Illustrations for Improvement of Living47518Appendix: Transformation in Japan486Index493
