Perfect Phrases for Performance Reviews : Hundreds of Ready-to-Use Phrases That Describe Your Employees' Performance
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Writing Performance Reviews is as Easy as Looking Up the Right Phrase!Finding the right words to assess and describe your employees' performance is an important—and time consuming—exercise for any manager. Perfect Phrases for Performance Reviews provides hundreds of ready-made phrases that you can use to describe any employee's performance in 74 different skill areas. The phrases are grouped into five employee performance levels: Outstanding Exceeds expectations Meets expectations Needs improvement UnacceptableYou can use these phrases to: Craft a carefully worded and accurate assessment Document behaviors and accomplishments Specify areas of excellence or poor performance Guide and develop promising workers Make the entire review process more productive for yourself, your organization, and those who report to youComplete with a step-by-step primer on how to plan, conduct, and write a performance appraisal, Perfect Phrases for Performance Reviews is an indispensable resource for managers who want to write fair, accurate reviews that help every employee become more productive.Douglas Max is Managing Director of LR Communications, a firm that conducts on-site seminars in writing and presentation skills.Robert Bacal is an author of Managing Performance and The Complete Idiot's Guide to Consulting and other books dealing with human resources issues.
PrefacexiiiPart 1Background for Conducting Performance Reviews1How to Plan, Conduct, and Write a Performance Review3Setting Performance Goals4Documenting Critical Incidents and Significant Behaviors7Common Performance Review Errors9Legal Issues12Conducting the Review13Making the Session Go Smoothly18How to Talk About Salary20Perfect Phrases for Performance Reviews20Part 2Examples of Forms for Performance Reviews23Part 3Perfect Phrases for Performance Appraisal33Topics Listed AlphabeticallyAccuracy41Administrative Skills42Analytic Skills44Appraisal and Evaluation Skills46Attendance48Attitude or Approach to Work50Coaching52Communication Skills, Verbal54Communication Skills, Written56Computer Skills58Conflict Management60Cooperation62Cost Cutting64Creativity65Customer Relations67Data Entry69Deadlines, Ability to Meet71Decision Making72Dedication to Job/Work74Delegation76Dependability78Development of Subordinates80Equal Opportunity/Diversity82Ethical Behavior84Feedback, Receiving and Giving86Financial Management88Flexibility90General Job Skills91Goal Achievement93Goal and Objective Setting94Grooming and Appearance96Initiative98Interpersonal Skills100Judgment102Knowledge of Company Processes104Knowledge of Job105Leadership Skills107Listening Skills110Long-Range Planning111Management Control112Management Skills114Managing Details116Managing Expenses117Mechanical Skills118Multi-Tasking120Negotiating Skills122Organizing Skills124Orientation to Work125Participative Management126Personal Growth127Persuasiveness128Phone Skills130Physical Abilities132Planning and Scheduling133Political Skills134Potential for Advancement136Problem Solving137Productivity139Product Knowledge141Professionalism143Programming Skills144Project Management146Quality Management148Quality of Work150Quantity of Work152Research Abilities153Resource Use154Safety155Sales Ability157Stress, Ability to Work Under159Supervisory Skills161Teamwork163Technical Skills165Time Management Skills167Topics by Job CategoryGeneral Job Skills/TraitsAccuracy41Administrative Skills42Attendance48Customer Relations67General Job Skills91Interpersonal Skills100Judgment102Knowledge of Company Processes104Knowledge of Job105Productivity139Safety155Stress, Ability to Work Under159Technical SkillsAnalytic Skills44Computer Skills58Data Entry69Mechanical Skills118Problem Solving137Product Knowledge141Programming Skills144Research Abilities153Technical Skills165ProductivityCost Cutting64Deadlines, Ability to Meet71Decision Making72Financial Management88Goal Achievement93Goal and Objective Setting94Long-Range Planning111Managing Details116Organizing Skills124Productivity139Project Management146Quality Management148Quality of Work150Quantity of Work152Resource Use154Sales Ability157Time Management Skills167Management/Leadership/SupervisoryAppraisal and Evaluation Skills46Coaching52Delegation76Development of Subordinates80Equal Opportunity/Diversity82Leadership Skills107Management ControlManagement Skills114Managing Expenses117Participative Management126Planning and Scheduling133Supervisory Skills161Communications/InterpersonalCommunication Skills, Verbal54Communication Skills, Written56Conflict Management60Feedback, Receiving and Giving86Listening Skills110Negotiating Skills122Phone Skills130Political Skills134Teamwork163Personal Qualities/CharacteristicsAttitude or Approach to Work50Cooperation62Creativity65Dedication to Job/Work74Dependability78Ethical Behavior84Flexibility90Grooming and Appearance96Initiative98Orientation to Work125Personal Growth127Persuasiveness128Physical Abilities132Potential for Advancement136Professionalism143Appendix A.Ten Mistakes Managers Make When Conducting Performance Appraisals169Appendix B.Seven Mistakes Employees Make During Performance Appraisals173
