Shoplifters vs. Retailers: The Rights of Both

Paperback
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Author: Charles A. Sennewald

ISBN-10: 1890035181

ISBN-13: 9781890035181

Category: Customer Service

We all know at least one person who has shoplifted. Did you ever wonder what happens when they get caught? Ever wonder how stores protect themselves against shoplifting? Aren’t you curious about what authority a store has to arrest and even handcuff customers.? Do you know what happens if the customer is stopped but didn’t take anything? Have you arrested anyone for shoplifting and later found yourself in a lawsuit because you did something you shouldn’t have done, or didn’t do something you...

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We all know at least one person who has shoplifted. Did you ever wonder what happens when they get caught? Ever wonder how stores protect themselves against shoplifting? Aren t you curious about what authority a store has to arrest and even handcuff customers.? Do you know what happens if the customer is stopped but didn t take anything? Have you arrested anyone for shoplifting and later found yourself in a lawsuit because you did something you shouldn t have done, or didn t do something you should have done? When you consider 5,400 people are arrested every day for shoplifting, it s serious business for the retailer and it s a traumatic experience for those accused. If you answered yes to any of these questions then please direct your attention to this new and excitingly informative book that not only answers common questions about shoplifting but takes the reader through 20 actual scenarios in which a person was stopped outside the store and challenged about the merchandise in their possession. In this insightful book, the author, Charles A. Sennewald, a Security Management Consultant shares his professional expertise in the field of retail security with actual cases from the perspective of the person stopped, then from the point of view of the security agent. Following each such scenario, Mr. Sennewald then analyses what occurred and informs the reader whether the detention was valid or done in error and why! This unusual treatment of this common but misunderstood problem in our society provides the consumer, the merchant, skilled legal professionals and professional store security agents with a new insight not offered by any other book or other written materials. Shoplifting is a crime that has an insidious impact on everyone s budget. As the retailer s losses continue to soar, so do the prices, we, the consumer, have to pay to compensate for the millions of dollars lost yearly nationwide due to shoplifting. Charles A. Sennewald s writing style and interesting experiences during his lifelong career holds an interesting appeal for any reader. He tells his stories with excitement and a passion that clearly exhibits his expertise on this subject, a subject that should be of interest to anyone.