Source Code China: The New Global Hub of IT (Information Technology) Outsourcing
"The next five years will be [...] a period of opportunity for China to speed up the growth of software and information services outsourcing. China will continue to generate strong market demand for the global software industry."\ —H.E. Bo Xi Lai Minister, China Central Ministry of Commerce (MOFCOM)\ Praise for Source Code China The New Global Hub of IT Outsourcing\ "Cyrill Eltschinger's Source Code China examines the depths of a remarkable shift towards a value-added economy.? After reading...
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Source Code ChinaThe New Global Hub of IT OutsourcingWelcome to the new technology outsourcing services industry reality: China! The factors that point to a country's potential and success as an outsourcing destination inevitably lead to the one country that is rapidly becoming the new hub for IT outsourcing—China.Most business executives and international business leaders do not realize the benefits that outsourcing to China has.These include:The largest pool of annual computer sciences and software graduate talentMore than a decade of sustained economic growth and a stable outlookWorld-class infrastructure and networksExpanding English and foreign-language capabilityGovernment commitment to the high-tech industryStringent enforcement of IPR protection and data securitySteady expansion of companies into China as their core business strategic marketHow will your business leverage this new technological landscape? Source Code China considers this paradigm shift and examines how China became the new global and strategic technology outsourcing leader.Challenging the conventional outsourcing destinations and wisdom, author Cyrill Eltschinger, an industry pioneer and outsourcing expert with more than a decade of experience working in China, reveals how your company can gain a competitive edge from China's technology leadership. He shares strategies for success, important lessons learned, and practical advice for today's multinational executive in search for excellence.Win the global outsourcing race—learn why China is the clear choice for your business' leading source of offshoring technology talent. Source Code China provides you with the competitive edge to prepare your business for the new reality of the global technology landscape.
Preface xvAcknowledgments xixOutsourcing: The Most Important Management Trend of the Past 75 Years 1Outsourcing as a Business Force 2Made in China 4Setting the Stage 6Battle of the Titans: The Global Outsourcing Lanscape 8North America 9Europe 10South America 15Africa and the Middle East 15Asia-Pacific 17BRIC Nations 21China: Your Essential Shore 33Big Numbers from a Big Country 34Government and Politics 36Planes, Trains, and Automobiles 38Educating the Masses 39Your Essential Shore 41The Early Years 44Made in China 44From Pagers to Market Supremacy 45The Internet Arrives 47Not Yet a Green Light 49India Outsources to China 51Risks and Concerns 55Strategies that Work 60What Works? What Is the Right Shore? What Is the Right Model? 63Captive Versus Partner 65Build-Operate-Transfer 67Dual-Shore Delivery 71Going Captive and Avoiding the Expat Trap 71Ten Lessons Learned 75What Works Elsewhere Does Not Necessarily Work in China 75Develop a Vision of the Future Beyond the Next Shareholder Meeting 77Establish the Right Partnerships from the Beginning 79Do Your Homework 81Commit for the Long Haul 83Prepare Yourself for an Unprecedented Speed of Change 84Choose an Outsourcing City Based on... 85People, People, People 86Never Give Up 88It Is All About Face 89Winning the Talent War 91English Makes the World Go Round 94Recruiting Staff 96Salaries on the Rise 99Chinese Work Ethics 100Retaining Staff: Employee Retention and Loyalty Programs 101China's Outsourcing Cities 112Beijing 112Shanghai 114Dalian 117Chengdu 119Xi'an 120Jinan 122Hangzhou 124Guangzhou 125Nanjing 127Shenzhen 129IT Outsourcing, Business Process Outsourcing, and Knowledge Process Outsourcing in China 135Scope of Outsourcing 138Global Outsourcing Options for Customers 147Advantages of Outsourcing to China 148Disadvantages to Outsourcing to China 149Selection of Vendor Partners 149Due Diligence of the Capabilities of Vendors 150Importance of Business Process Standards 150Importance of Standards in BPO 151Application Standards to Different Process Types 152Process Selection for Outsourcing 152China's Legal Framework 156Market Entry and Establishing a Business in China 157Intellectual Property Rights Protection 159Employment Issues 164Government Policy 166Currency and Taxation 167Dispute Resolution and Litigation 171China 2020 176Pillar of the Economy: Focus on the High-Tech Sector 176Growth of the Services Sector 177Satisfying a Fast-Growing Global IT and Business Processes Services Demand 178Overseas Promotions Leap Forward 179Stable China Market Economic Prospects 180Rise of Globalization: In the Front Row 181China 2020: Wild Cards 183Exclusive Survey of Selected Cities in Cooperation With MOFCOM 186Case Studies 192Contact Information for Major Government Offices, Outsourcing Centers, and Online Resources 238Index 283
