The Elements of Police Hostage and Crisis Negotiations: Critical Incidents and How to Respond to Them
Run a safe and successful crisis negotiation from start to finish! The Elements of Police Hostage and Crisis Negotiations: Critical Incidents and How to Respond to Them reduces the negotiation procedures for hostage, barricaded, and suicide incidents to their basic elements, providing quick and easy access to the information you need-from the initial call-out to the final debriefing. Based on field-tested principles proven to work, the book also includes newly developed and highly specialized...
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A Texas-based police mental health consultant and psychologist, Greenstone is former director of the Psychological Services Unit of the Fort Worth Police Dept., and has some 37 years in the field. He offers a practical handbook to day-to-day, on-the-scene hostage and crisis negotiations for all law enforcement officers, from the experienced to the novice; the text is also suitable for use in training courses, and as a supplement in related criminal justice, crisis intervention, and psychology classes. Coverage includes step- by-step guidance on preincident preparation, what to do on the scene during the negotiations and after they are completed, and information on general topics including effective communication skills, developing negotiator survival skills, and planning and preparing equipment. Includes sample forms, worksheets, and role play exercises. Annotation ©2004 Book News, Inc., Portland, OR
About the Author Foreword Preface Acknowledgments Chapter 1. Preincident Preparation Select Negotiators Establish Selection Timeline Use the Decision Tree Develop General Orders and Standard Operating Procedures Deal with the Media Chapter 2. First-Response Duties Follow the Steps for First Response Develop Intelligence at the Scene Gather Important Information Immediately in Hostage and Barricade Situations Chapter 3. Callout Response Keep Equipment Prepared Prepare Your Family Prepare Yourself Respond to the Scene Report to the Command Post Chapter 4. Arriving on Scene and Setting Up Organize Personnel at the Scene Remain Aware of Legal Considerations Chapter 5. Preparing to Negotiate Review Information on the Abnormal Psychology of Hostage Takers Review Negotiations Strategies Interface with SWAT Coordinate the Hostage Negotiation Team Establish Command Post Responsibilities Understand the Elements of a Hostage Situation Chapter 6. Making Contact and Beginning Negotiations Know the Stages of Negotiations Review the Greenstone Model of Crisis Intervention Determine Whether You Have a Hostage or Crisis Situation Review the Basic Steps for Contact with the Hostage Taker Use Boards Ignore Deadlines, But Be Prepared to Explain Listen for Demands Prepare for Face-to-Face Negotiations Set Goals for Negotiations Remember That Negotiations Are a Team Effort Keep the Subject in Problem-Solving Mode Determine Whether You Are Making Progress Know How to Use the Pat Words and Phrases Go Step by Step Understand and Use Stockholm Syndrome The Do s and Don t s for Hostage and Crisis Negotiators Use Time Appropriately Understand Why We Do Not Trade Hostages Use Translators Appropriately and Effectively Know When and How to Call a Time-Out Select a Mental Health Professional to Assist the Team Be a Mental Health Consultant to a Negotiations Team Chapter 7. Preparing for the Surrender Understand and Develop the Process Use the Guidelines Chapter 8. Postincident Tasks Debrief the Hostage Negotiations Team Use the Debriefing Sheet Review the Ten Most Serious Errors Illustrative Case Study: Why Did It Work? Chapter 9. Attending to Special Issues Consider Risk Factors Utilize the Violence Risk Analysis Worksheet Review the Red Flag Indicators and Pay Attention to Them Know When to Terminate Utilities Know How to Win and Lose As a Team Know How to Survive if You Are Taken Hostage Consider the Role of Tactical Emergency Medical Support for Negotiators Chapter 10. Specific Issues Relating to Suicide Review the Procedures for Responding to a Suicidal Subject Know How to Use the Lethality Scale Recognize a Suicide by Cop : Victim-Precipitated Suicide Confronting Adolescent Suicide Chapter 11. Developing Negotiator Survival Skills Use Self-Relaxation Skills Understand the Signs of Job Stress and Burnout Chapter 12. Learning and Using Effective Communication Skills Ask the Right Questions Understand the Message Understand the Nature of Distortions Be Empathetic Never Assume Clarify Statements Know When and How to Ask Questions Deal Effectively with Silence Understand Content and Feelings Respond to the Subject Effectively Review the Guidelines for Effective Communications Listen Carefully Be Aware of Nonverbal Messages Know the Roadblocks to Effective Communications Use the Communications Exercises to Practice Communications Skills Chapter 13. Planning and Preparing Equipment Assemble and Maintain Team Equipment Keep Personal Equipment Within Arm s Reach Refer to the List of Recommended Personal Equipment Refer to the List of Recommended Team Equipment Develop an Equipment Policy for Your Team Chapter 14. Heeding the Laws of Hostage and Crisis Negotiations Appendix I. Useful Forms and Illustrations for the Negotiator in the Field Debriefing Sheet Intelligence Report Checklist for Negotiations Techniques Hostage/Victim Worksheet Field Diagnostic Worksheet Intelligence Gathering Format for First Responders Quick Strategy Worksheet Negotiations Checklist Detailed Intelligence Report Mental Status Examination Think Tank Diagnosis Worksheet Questions to Be Answered by the Think Tank Lethality Scale Command Post Structure Example Crisis Cube Appendix II. Practicing Negotiations Exercises Ground Rules Training Scenario Sample Role-Play Exercises Appendix III. The Hostage and Crisis Negotiator s Training Lab Statement of the Problem History and Background Information Design Use Appendix IV. Additional Reference Materials The Bill of Rights Overview of the U.S. Constitution Texas Penal Code Texas Code of Criminal Procedure Bibliography Index Reference Notes Included
