The Mediator's Handbook
The field of mediation has expanded dramatically since Friends Conflict Resolution Programs published the original Mediator's Handbook in 1982, the first "how-to" mediation manual available to the public. Since then, mediation has evolved from an alternative approach to conflict resolution for community activists to a process that has become part of our everyday landscape.\ Continuously in print for fifteen years, The Mediator's Handbook provides a time-tested, flexible model for effective...
Search in google:
Time-texted and flexible, this standard model for effective mediation can be used in diverse environments.
PrefaceContributorsOverviewThe Mediation Process3Guiding Principles8Understanding Conflict10When Is Mediation Useful?16Sample Situations19The Mediator23The Mediation SessionPreparation27Opening Statement31Uninterrupted Time34The Exchange37Separate Meetings42Setting the Agenda46Building the Agreement50Writing the Agreement53Closing Statement61Multiple Sessions62Wrap-Up64Supporting The PeopleYour Mediator's Toolbox67Giving Good Attention68Acknowledging70Setting a Tone71Encouraging72Group Needs & Simple Language73Language and Hearing Difficulties74Avoid This Kettle of Fish75Confidentiality In Practice76Staying Impartial77Cultural Patterns80Emotionally Difficult Situations84Controlling the ProcessDirecting89Should I Intervene?92Setting Boundaries & Groundrules93Summarizing94Restating95Confronting96Protecting97Is It Time to Quit?98When Things Get Out of Control100Solving The ProblemTaking Notes105Asking The Right Questions106Negotiation Terms109Interests110Positions113Mediatable Issues115Reframing Their Words119Eliciting Ideas120Exploring Alternatives123Testing for Agreement124Sample Agreements125When No Resolution is in Sight127Informal MediationMediating Informally133Processes for Intervening in Conflicts134Formal and Informal Mediator Roles136Should I be the Mediator?137Persuading Them to Mediate138Setting up a Mediation141Family Conflicts142Mediating with Children or Teenagers144Mediating in the Workplace146AppProcedures151AppPolicies and Letters153AppEvaluation Forms156App: Bibliography160AppNational Mediation Organizations164AppMediation Training166AppAbout Friends Conflict Resolution Programs167
