The No Complaining Rule: Positive Ways to Deal with Negativity at Work
The No Complaining Rule\ by Jon Gordon\ A Story About Positive Ways to Turn Complaints into Solutions, Innovations, and Success\ Every complaint represents an opportunity to turnsomething negative into a positive!\ "Excuses always come from the losing locker room. In Jon Gordon's book The No Complaining Rule, he provides the winning edge." —Coach Lou Holtz\ "In a world in which so many, it seems, focus on the glass as half empty, Jon Gordon sets out a clear blueprint in The No Complaining...
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It's Tuesday morning and Hope walks into her office with puffy eyes, a swollen head, and a broken heart. But unfortunately, her company-EZ Tech-is in worse shape than she is. The fact that their computer batteries are catching on fire is the least of their problems. Employees have been posting negative comments about management on blogs for the world to see, the media is attacking the credibility of the company, morale is at an all-time low, negativity is at an all-time high, and the stock price is sinking faster than the Titanic. As VP of human resources, Hope is charged with finding a solution to overcome the biggest challenge in her company's history. In the process of battling her own adversity, she discovers the no complaining rule and other positive ways to save her company and herself from ruin.In the spirit of his international bestseller The Energy Bus, Jon Gordon once again shares an inspiring and enlightening story that reveals a powerful way to tackle the biggest problem in business and life-the negativity that costs organizations billions of dollars and impacts the morale, productivity, and health of individuals and teams.Based on an actual company that created and implemented the no complaining rule, Gordon delivers an engaging story filled with innovative ideas and practical strategies to develop positive leaders, organizations, and teams.For managers, team leaders, or anyone looking to turn negative energy into positive solutions, The No Complaining Rule shares powerful principles and an actionable plan to win the battle against individual and organizational negativity. When you implement the no complaining rule, you'll spend less time and energy on problemsand more time focused on solutions.About the Author:Jon Gordon is a speaker, consultant, and author of the international bestseller The Energy Bus: 10 Rules to Fuel Your Life, Work, and Team with Positive Energy, which has inspired readers the world over
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Acknowledgments ixAuthor's Note xiIntroduction xiiiHope 1On Fire 3Morale 7The Phone Call 11The Real Problem 15Traffic 17The Talk 23The Cost of Negativity 27It Could Be Worse 31Cancer 35The Positive Road 41The Complaining Fast 45Three No Complaining Tools 49No News Is Good News 51Fundamentals of Prosperity 53The Bloggers 59The Yard Guy 63Friday 67The Meeting 73Positive Principles 75Questions 83More Traffic 87Sunday 89Monday 93Hope Shares the No Complaining Rule 95The Rollout 101Play to Win 105Hope Receives the News 107Six Months Later 111It's All Good 115No Complaining Rule Action Plan 121No Complaining Week Personal Action Plan 129Are You a Complainer? Assessment 133www.NoComplainingRule.com Web Site Information 137Is Your Organization Positive or Negative? 139Also by Jon Gordon... 141Seminar Information 143Index 145
