The Patient Accounts Management Handbook
This comprehensive handbook addresses both the technical and operational aspects of accounts receivable management. It provides the "basics" of accounts receivable management in addition to addressing the importance of today's changing healthcare environment. This book will help patient accounts managers improve their understanding of accounts receivable management skills and achieve their organizational goals and objectives. The "Certified Healthcare Collection Specialist Program," developed...
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This comprehensive handbook addresses both the technical and operational aspects of accounts receivable management. It provides the "basics" of accounts receivable management in addition to addressing the importance of today's changing healthcare environment. This book will help patient accounts managers improve their understanding of accounts receivable management skills and achieve their organizational goals and objectives. The "Certified Healthcare Collection Specialist Program," developed jointly by The American Collectors Association Healthcare Services Program (ACA/HSP) and The American Association of Healthcare Administrative Management (AAHAM) lists this book as a part of its recommended reading list! An instructor's manual is available. LouAnn Schraffenberger This monograph on patient accounts management is a blend of fundamental or technical subjects with perspectives on the external forces that impact healthcare organizations' patient accounts departments. The book is intended to help individuals involved in patient accounts management improve their basic accounts receivable management skills and achieve their organizational objectives. The book will help others understand the process. The audience would include current and prospective patient account managers, healthcare administrators, directors of admitting departments and medical practice managers, among others. The book is organized into six parts: organization; registration; billing process; collection cycle; managing and reporting; and perspectives on external forces. The 29 chapters are written by 26 authors, all individuals experienced in the patient accounts management process. A glossary of terms is included. The book is a comprehensive review of topics important to patient accounts management. Current patient account managers will find the book enlightening. Other individuals, whether they be prospective patient account managers or managers in other healthcare departments, should read this book to help them understand the complexity of the subject. The book has potential as a textbook in healthcare management courses.
ContributorsForewordIntroductionAcknowledgmentsPt. IManaging in a Period of Change1Ch. 1So You Want To Be a (Better) Patient Accounts Manager3Ch. 2A View from the Chief Operating Officer8Ch. 3Another View from the Chief Operating Officer20Ch. 4Understanding the Unique Challenges of Different Settings42Pt. IIKnowing Who the Customer Is: The Registration of the Patient53Ch. 5The Impact of the Admitting Process on the Cash Flow Cycle55Ch. 6Understanding the ADT System and Its Impact on People and Process62Ch. 7Improving Productivity in the Admitting Department77Ch. 8Improving Data Exchange with Physicians91Pt. IIIElectronic Simplification or New Nightmare: The Billing Process103Ch. 9The Charge Collection Process105Ch. 10Managing the Patient Account129Ch. 11The Electronic Age of Billing144Ch. 12Audit-Proofing154Pt. IVWhere Cash is King: The Collection Cycle165Ch. 13Ensuring Cash Flow167Ch. 14The Self-Paying Patient183Ch. 15Following Up on Patient Accounts - Employing New Technologies215Ch. 16Using Electronic Remittances232Ch. 17The Health Care Receivables Finance Program245Ch. 18From the Payer's Vantage Point255Pt. VTelling the Whole Story: Managing the Process and Reporting275Ch. 19Measuring Monthly Performance277Ch. 20Fixing Your Compass: Assessing Your Current Position290Ch. 21Improving Operations through Process Reengineering310Ch. 22Cost Savings and Efficiencies Attained through Consolidation325Ch. 23Attaining Departmental Goals337Ch. 24Inservice Education: Critical Ingredient to Goal Attainment350Pt. VIPerspectives359Ch. 25Learning To Cope with Regulations361Ch. 26Information Technology Solutions for the Managed Care Environment373Ch. 27New Informational Technologies Influence Practice Management387Ch. 28Changing Directions in Uncompensated Care409Ch. 29Educating Future Patient Accounts Managers423Glossary440Index447About the Editor461
\ From The CriticsReviewer: LouAnn Schraffenberger, MBA, RHIA, CCS, CCS-P(Univ of Illinois at Chicago School of Biomed & Health Info Mgmt)\ Description: This monograph on patient accounts management is a blend of fundamental or technical subjects with perspectives on the external forces that impact healthcare organizations' patient accounts departments. \ Purpose: The book is intended to help individuals involved in patient accounts management improve their basic accounts receivable management skills and achieve their organizational objectives. The book will help others understand the process.\ Audience: The audience would include current and prospective patient account managers, healthcare administrators, directors of admitting departments and medical practice managers, among others.\ Features: The book is organized into six parts: organization; registration; billing process; collection cycle; managing and reporting; and perspectives on external forces. The 29 chapters are written by 26 authors, all individuals experienced in the patient accounts management process. A glossary of terms is included.\ Assessment: The book is a comprehensive review of topics important to patient accounts management. Current patient account managers will find the book enlightening. Other individuals, whether they be prospective patient account managers or managers in other healthcare departments, should read this book to help them understand the complexity of the subject. The book has potential as a textbook in healthcare management courses.\ \ \ \ \ LouAnn SchraffenbergerThis monograph on patient accounts management is a blend of fundamental or technical subjects with perspectives on the external forces that impact healthcare organizations' patient accounts departments. The book is intended to help individuals involved in patient accounts management improve their basic accounts receivable management skills and achieve their organizational objectives. The book will help others understand the process. The audience would include current and prospective patient account managers, healthcare administrators, directors of admitting departments and medical practice managers, among others. The book is organized into six parts: organization; registration; billing process; collection cycle; managing and reporting; and perspectives on external forces. The 29 chapters are written by 26 authors, all individuals experienced in the patient accounts management process. A glossary of terms is included. The book is a comprehensive review of topics important to patient accounts management. Current patient account managers will find the book enlightening. Other individuals, whether they be prospective patient account managers or managers in other healthcare departments, should read this book to help them understand the complexity of the subject. The book has potential as a textbook in healthcare management courses.\ \ \ 3 Stars from Doody\ \
