The Progressive Discipline Handbook: Smart Strategies for Coaching Employees
A complete howto guide for using progressive discipline to improve employee performance. It explains how to identify the appropriate level of discipline for a given problem, communicate with employees when discipline is necessary, correct and monitor problems, and prevent future problems.
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Need an effective -- and legal -- approach to coaching and disciplining employees? Here's everything you need.For the employer who needs an effective approach to coaching and disciplining employees.In today's litigious world, managers and supervisors must ensure that when they discipline their employees, they do so fairly. Otherwise, they may end up dealing with expensive legal problems.Fortunately, The Progressive Discipline Handbook helps prevent days in court. A complete how-to guide full of practical and legal advice.
IntroductionWhat Is Progressive Discipline 3The Benefits of Progressive Discipline 3Getting Results With Progressive Discipline 4Avoiding Legal Trouble 5Who Should Read This Book 6How to Use This Book 7An Overview of Progressive DisciplineProgressive Discipline BasicsWhat a Progressive Discipline Policy Should Look Like 12How Progressive Discipline Works 16Using This Book With Your Company's Policy 26Principles of Effective Progressive DisciplineYour Goal Is Retention-Not Termination 31Discipline Should Be Proportionate 32Have the Facts at Your Fingertips 32Listen to Your Employees 33Collaboration Is the Key to Success 33Be Flexible Within a Consistent Framework 34Some Employment Relationships Don't Work Out 36Avoiding Legal TroubleDon't Compromise At-Will Employment 42Be Consistent 48Be Objective 51Don't Retaliate 54Make Reasonable Accommodations for Employees With Disabilities 57Be Careful When Disciplining for Absences 61Deal With Dangerous SituationsRight Away 67Keep It Confidential 70Remember: You Represent the Company 72Document Everything 73Build Your Skills: An Overview of Progressive Discipline 77Is It Time for Discipline?Identifying Potential ProblemsKnowing What to Look For: The Three Types of Employee Problems 84How to Spot Employee Problems 89Deciding What Action to TakeIs Discipline Appropriate? 106How Serious Is the Problem? 111Choosing the Right Response 120Build Your Skills: Is It Time for Discipline? 129Smart Discipline SkillsWhy Discipline Is HardUnderstanding Your Emotions 136Accept the Challenge 145Smart Talk: How to Discuss a Discipline Problem With an EmployeePrepare 149Guide 155Demonstrate 158Wait 160Listen 161Adapt 165Act 166Smart Ways to Deal With Difficult Employee ReactionsEmotional Reactions 177Masking Reactions 184Smart DocumentationThe Benefits of Documenting Discipline 194Guidelines for Effective Documentation 196Informal Documentation 202Formal Documentation, Step by Step 205Smart Collaboration: Involving the Right People at the Right TimeInvolving Management 214Involving Human Resources 217Involving Legal Counsel 220Involving Other Employees 223Build Your Skills: Smart Discipline Skills 231The Disciplinary StepsStep 1: CoachingWhat Is Coaching? 240To Coach or Not to Coach? 241Types of Coaching 242How Do You Coach? 246When Coaching Is Over 255Step 2: Verbal WarningsWhat Is a Verbal Warning? 258When to Give a Verbal Warning 259How to Give a Verbal Warning 262Step 3: Written WarningsWhat Is a Written Warning? 286When to Give a Written Warning 286How to Give a Written Warning 289Build Your Skills: The Disciplinary Steps 313If Discipline FailsTerminationIs It Time for Termination? 323Prepare for the Meeting 331The Termination Meeting 336Documentation 343Life After DisciplineConduct a Process Evaluation 348Talk to Your Team 353Tell Others Who Need to Know 358Moving Forward 361Build Your Skills: If Discipline Fails 363AppendixesTools, Checklists, and SummariesSample Policy Language 371Disciplinary Form 373Discipline Evaluation Checklist 374Setting Expectations 376Opening Discussions 377Choosing Tone of Voice 379Brainstorming an Action Plan 381Build Your Skills: An Overview of Progressive Discipline 382Build Your Skills: Is It Time for Discipline? 386Build Your Skills: Smart Discipline Skills 390Build Your Skills: The Disciplinary Steps 396Build Your Skills: If Discipline Fails 401Progressive Discipline Basics: Smart Summary 405Principles of Effective Progressive Discipline: Smart Summary 406Avoiding Legal Trouble: Smart Summary 407Identifying Potential Problems: Smart Summary 408Deciding What Action to Take: Smart Summary 409Why Discipline Is Hard: Smart Summary 410Smart Talk: Smart Summary 411Smart Ways to Deal With Employee Responses: Smart Summary 412Smart Documentation: Smart Summary 413Smart Collaboration: Smart Summary 414Coaching: Smart Summary 415Verbal Warnings: Smart Summary 416Written Warnings: Smart Summary 417Termination: Smart Summary 418Sample DocumentationState LawsState Laws Prohibiting Discrimination in Employment 446State Laws That Control Final Paychecks 458How to Use the CD-ROMInstalling the Form Files Onto Your Computer 467Using the Word Processing Files to Create Documents 468Using PDF Files to Print Out Forms 471Using the PowerPoint Presentation 474Index
