What Car Dealers Don't Want You to Know
In this new edition of the consumer guide to car buying, the author cites recent undercover investigations to show how dealers use deceptive sales practices to trick shoppers into paying outrageous overcharges. The book details every scam—from dealer's cost surcharges to leasing rip-offs—in use today. This book is unique in its consumer protection information and insights from car dealers, attorneys, and victims.\ \ \ Written by a trusted automotive authority with two...
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\ \ \ Introduction\ 15\ \ \ 1\ Leasing: The New Car Scam of the 90's\ 17\ \ \ 2\ The Truth About "Dealer Cost"\ 35\ \ \ 3\ "The System": How Dealers Make Money\ 47\ \ \ 4\ Tricks Salesmen Use\ 55\ \ \ 5\ Extended Warranties: Extra Protection or Extra Profits?\ 63\ \ \ 6\ Financing: Facts & Fallacies\ 77\ \ \ 7\ Your Old Car: Trade-in Tips\ 85\ \ \ 8\ "One-Price" & "No-Haggle" Dealers\ 95\ \ \ 9\ Timing is Everything: When to Buy\ 103\ \ \ 10\ Homework for Car Buyers\ 109\ \ \ 11\ How to Negotiate\ 121\ \ \ 12\ CarBargains: A Shortcut to Savings\ 135\ \ \ 13\ Auto Brokers, Car Buying Services, & Membership Clubs\ 143\ \ \ 14\ Your New Car: Taking Delivery\ 151\ \ \ 15\ Service Department Secrets\ 157\ \ \ 16\ Complaints, Lemon Laws, & Other Recourse\ 171\ \ \ 17\ Tips for Used Car Buyers\ 185\ \ \ 18\ What Insiders Have Said\ 189\ \ \ 19\ Dealers & the Media: Blackmail or Censorship?\ 195\ \ \ \ Summary\ 201\ \
