You Don't Need a Lawyer (To Write Complaint Letters That Work)
Don’t sue. Write. In a world where it’s every consumer for himself, this guide to successful self-advocacy shows how to make a letter your own court of law. And how to avoid the time, expense, and hassle of litigation.\ • It is all about the money. Drawing on over thirty years of success representing clients who share the same problems and frustrations as the rest of us, James Kramon knows exactly how to push the right buttons. He shows readers:\ 1) How to determine exactly what you want....
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Don’t sue. Write. In a world where it’s every consumer for himself, this guide to successful self-advocacy shows how to make a letter your own court of law. And how to avoid the time, expense, and hassle of litigation.• It is all about the money. Drawing on over thirty years of success representing clients who share the same problems and frustrations as the rest of us, James Kramon knows exactly how to push the right buttons. He shows readers: 1) How to determine exactly what you want. 2) How to determine what your opponent might want. And 3) How to present your case in the best possible light. He explains which technical terms to use, when to bring in an expert—even when to send the letter via regular mail or certified.• Over 80 sample letters to follow, each proven to be effective. Change the pertinent details and use the letters as are, or follow them as loose templates.
Introduction 1Think Like a Lawyer 3The Effective Letter 5The Letters 19GOODS AND SERVICES (letters 1–23) 20HEALTH CARE(letters 24–37) 70LIABILITY(letters 38–39) 102GOVERNMENT AGENCIES(letters 40–44)106BANKS, INSURERS, CREDIT CARDS(letters 45–57) 118CEASE AND DESIST(letters 58–60) 144COLLECTION(letters 61–62) 150NEIGHBORS (letters 63–64) 154SCHOOLS (letters 65–68) 158LANDLORDS (letters 69–70) 166EMPLOYERS AND CO-WORKERS(letters 71–73) 170TRAVEL (letters 74–78) 178LETTERS IN YOUR DEFENSE(letters 79–81) 188SETTLEMENT LETTERS(letters 82–84) 194Appendix A 201A BRIEF GUIDE TO SMALL CLAIMS COURTSAppendix B 207FEDERAL AGENCIESAppendix C 209STATE AGENCIESConsumer Protection 209Independent Review Panels for Health Claims Decisions 219Insurance Commissions 229Banking Agencies 234Education Agencies 241Agencies That Accept ConsumerComplaints Against Credit CardCompanies 247Transportation Agencies 254Appendix D 258CREDIT REPORTING AGENCIESIndex 259
