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Hubris: The Inside Story of Spin, Scandal, and the Selling of the...
The Practice of Public Relations
Working with Microsoft Dynamics CRM 4.0
Your Call Is (Not That) Important to Us: Customer Service and What...
The Power of Appreciative Inquiry: A Practical Guide to Positive...
Public Relations Writing: The Essentials of Style and Format
Pitch Perfect: Communicating with Traditional and Social Media for...
The Experience Effect: Engage Your Customers with a Consistent and...
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