Administrative Medical Assisting, 2nd Edition
Lippincott Williams & Wilkins' Administrative Medical Assisting, Second Edition teaches students the theory and skills to become effective medical office assistants. The text and ancillary resources address all the required administrative competencies for CAAHEP and ABHES program accreditation. The book includes critical thinking questions and is written for maximum readability, with a full-color layout, over 100 illustrations, and boxes to highlight key points.\ A bound-in CD-ROM and a...
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Lippincott Williams & Wilkins' Administrative Medical Assisting, Second Edition teaches students the theory and skills to become effective medical office assistants. The text and ancillary resources address all the required administrative competencies for CAAHEP and ABHES program accreditation. The book includes critical thinking questions and is written for maximum readability, with a full-color layout, over 100 illustrations, and boxes to highlight key points.A bound-in CD-ROM and a companion Website include CMA/RMA exam preparation questions, an English-to-Spanish audio glossary, a clinical simulation, administrative skill video clips, competency evaluation forms, and worksheets for practice. A Skills DVD with demonstrations of the most important medical assisting skills is available separately. An Instructor's Resource CD-ROM and online instructor resources will be available gratis upon adoption of the text.
Pt. I Fundamentals of Medical AssistingUnit 1 Understanding the Profession 31 Medicine and Medical Assisting 32 Law and Ethics 203 Communication Skills 494 Patient Education 67Pt. II The Administrative Medical AssistantUnit 2 Fundamentals of Administrative Medical Assisting 915 The First Contact: Telephone and Reception 916 Managing Appointments 1127 Written Communications 1318 Health Information Management: Electronic and Manual 1529 Computer Applications in the Medical Office 17810 Management of the Medical Office 196Unit 3 Managing the Finances in the Practice 22111 Credit and Collections 22112 Accounting Responsibilities 23213 Health Insurance 26014 Diagnostic Coding 27615 Outpatient Procedural Coding 292Pt. III Career StrategiesUnit 4 Competing in the Job Market 31116 Making the Transition: Student to Employee 311Appendix A 333Appendix B 335Appendix C 341Appendix D 342Appendix E 347Appendix F 349Appendix G 358Appendix H 359Glossary 360Index 368
