Business Etiquette in the 21st Century: What to Do - And What Not to Do
The fast pace of today's business world involves constant new challenges - meeting new people, travel, conferences and entertaining, and the need to represent your company in a variety of situations. If you don't know what to do, you can quickly feel nervous and stressed, perform inappropriately and jeopardise your opportunities of business success. This handbook offers solutions that are designed to improve your confidence and your working life. It explores how to present yourself in the...
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Packed with sensible advice and guidance, telling you everything you need to know to make your work life more rewarding.
AcknowledgementsviIntroduction11A Day in the Life of a Working Person62Silent and Spoken Communication163Communication within the Workplace274Dressing Appropriately335The Job Interview436Initial Steps in Business597Communicating from a Distance718Productive Meetings899Dealing with Challenging People10610Handling Complaints11511Five Hot Topics12312Conferences, Exhibitions and Trade Fairs13913Table Manners14614Wine and Drinking15715Social Taboos16416Business Entertaining17117Attending Prestigious Events20118Addressing Dignitaries21519Foreign Business Etiquette223Further Reading262Index263
