Business Intelligence Competency Center: A Team Approach to Maximizing Competitive Advantage
Transform data into action for competitive advantage\ "The knowledge assets of an organization are becoming increasingly important for competitive advantage, and therefore, the way in which knowledge is created, renewed, and communicated is critical. This book provides practical insights into how this may be achieved through the establishment of a Business Intelligence Competency Centre and is a valuable read for 'information professionals.'"\ —Bill Sturman, Information Architecture Project...
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Today's successful organizations use information as a resource implemented in their business culture and realize that having an authentic vision for business intelligence (BI) is the key to optimal business performance. Business Intelligence Competency Centers: A Team Approach to Maximizing Competitive Advantage will show you how to turn your organization's data into actionable knowledge through the business intelligence competency center (BICC)—your company's one true source of sustainable competitive advantage. The result? A vibrant organization that drives revenues, manages costs, and realizes a consistent level of profitability.This practical guide employs a holistic approach that addresses critical organizational dimensions, such as human capital, knowledge processes, culture, and infrastructure, providing you with invaluable advice on how to:Use BICCs as the brain of your BI effortsImplement a comprehensive BI strategy that supports organizational goalsEnsure that every business decision made in your organization is backed up by the correct informationRequired reading for potential executive sponsors, IT managers, and the business units who will be setting up, manning, and receiving support from the BICC, Business Intelligence Competency Centers helps you set up your BICC effectively, covering strategic information from developing and updating your long-term BI vision to tactical issues like keeping up with software enhancements and providing user training.Written by renowned experts in the field, this pragmatic guide includes insightful case studies of four companies that have implemented BICCs in South Africa, Belgium, and Italy. In addition, a companion Web site with checklists, job role descriptions, and other useful tools accompanies this book.
Ch. 1Introduction1Ch. 2Business intelligence in the organization15Ch. 3Primary functions of the business intelligence competency center35Ch. 4Planning a business intelligence competency center : using the information evolution model47Ch. 5Human capital61Ch. 6Knowledge processes75Ch. 7Culture87Ch. 8Infrastructure119Ch. 9Setting up and ensuring ongoing support139Ch. 10Cases from the field165Ch. 11Ten recommendations for a highly effective business intelligence competency center173
