Casino Operations Management
Complete guidance to the ins and outs of gaming operations\ Management personnel need a thorough understanding of the business side of the casino industry to ensure profits-and to avoid losses. It's a sure bet that Casino Operations Management, Second Edition will help current and future gaming management professionals better serve any casino.\ Written by experts with over 65 years of combined experience in the field, this Second Edition offers all the critical skills and know-how to equip...
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Complete guidance to the ins and outs of gaming operations Management personnel need a thorough understanding of the business side of the casino industry to ensure profits–and to avoid losses. It’s a sure bet that Casino Operations Management, Second Edition will help current and future gaming management professionals better serve any casino. Written by experts with over 65 years of combined experience in the field, this Second Edition offers all the critical skills and know-how to equip gaming and casino operators with the knowledge needed for the management office, cage operations, and table game and slot operations. This updated edition features detailed coverage of:Current high-roller marketing tactics and their effect on profitabilityThe effect of popular money management systems on casino profitsThe initial development process of an Indian casinoStudies designed to identify the patronage motives of gamblers, including those of riverboat customersSlot club design: player rating issues, point accumulation schemes, and morePrinciples of casino floor design: managing table game and slot locationStudies designed to measure the profit contribution of popular slot promotions Casino Operations Management, Second Edition uses simplified mathematics and statistics throughout, and provides readers with a thorough understanding of all aspects of the casino industry business. It is a must-have reference for students and casinos that develop managers internally.
PrefaceCh. 1The History of Modern Gaming1Ch. 2Gaming Control13Ch. 3Gaming Taxes35Ch. 4Casino Management43Ch. 5Currency Reporting61Ch. 6Casino Cage, Credit, and Collections83Ch. 7Slot Management107Ch. 8Introduction to Table Games141Ch. 9Table Game Operations167Ch. 10Casino Accounting193Ch. 11Mathematics of Casino Games207Ch. 12Elements of an Effective Player Rating System219Ch. 13Table Game Hold as a Management Tool241Ch. 14Casino Marketing I255Ch. 15Casino Marketing II283Ch. 16Casino Marketing III: The Premium Player Segment301Ch. 17Sports Book Operations319Ch. 18Race Operations343Ch. 19Casino Statistics357App.: Z Table377Glossary of Casino Terminology379References391Index397
