Communicating at Work: Principles and Practices for Business and the Professions
As the leading text in its field, Communicating at Work takes a pragmatic approach that applies scholarly principles to real world business situations. Strong multicultural focus, emphasis on working in teams, and thorough coverage of presentational speaking continue to be hallmark features. The tenth edition features a more streamlined organization, new Technology Tip boxes, new Case Study sidebars, updated coverage of intercultural communication, new communication networks, and more.
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As the leading text in its field, Communicating at Work takes a pragmatic approach that applies scholarly principles to real world business situations. Strong multicultural focus, emphasis on working in teams, and thorough coverage of presentational speaking continue to be hallmark features. The tenth edition features a more streamlined organization, new Technology Tip boxes, new Case Study sidebars, updated coverage of intercultural communication, new communication networks, and more.
PrefacePt. IBasics of Business and Professional Communication11Communicating at Work32Communication, Culture, and Work33Pt. IIPersonal Skills633Verbal and Nonverbal Messages654Listening975Interpersonal Skills1216Principles of Interviewing1557Types of Interviews183Pt. IIIWorking in Groups2218Working in Teams2239Effective Meetings261Pt. IVMaking Effective Presentations28510Developing the Presentation28711Organizing Your Ideas30712Verbal and Visual Support in Presentations33313Delivering the Presentation36714Informative, Group, and Special-Occasion Speaking39115Persuasive Presentations419Appendix: Format and Design of Written Business Messages447Glossary468Notes475Acknowledgments488Index489
