Competency-Based Performance Reviews: How to Perform Employee Evaluations the Fortune 500 Way
Managers working in today's organizations often focus more on results than on the people who achieve those results. But regularly evaluating the performance of your employees is critical to improving the efficiency and output of your organization.\ \ Performance reviews have changed significantly in the past few years. Companies today are looking for the key characteristics, known as competencies, that help the most successful people in their field to be so successful. Managers and employees...
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Managers working in today's organizations often focus more on results than on the people who achieve those results. But regularly evaluating the performance of your employees is critical to improving the efficiency and output of your organization.Performance reviews have changed significantly in the past few years. Companies today are looking for the key characteristics, known as competencies, that help the most successful people in their field to be so successful. Managers and employees need to focus on those competencies, especially during performance review discussions.Competency-Based Performance Reviews offers you a new and more effective way to handle performance reviews and to coach your employees to emphasize the knowledge, skills, and abilities that they have and the organization needs. Most sophisticated U.S. and international employers are using competency-based systems to select, interview, and evaluate the performance of employees. Fortune 500 corporations such as American Express, Anheuser Busch, Coca-Cola, Disney, Federal Express, IBM, Johnson & Johnson, and Pfizer are all looking for specific competencies.This book will give you the guidance you need to:• Perform competency-based reviews on your employees.• Help your team get the recognition they deserve in division meetings by providing the evidence to justify higher performance rankings. • Develop your own competencies—and those of your employees. • Coach employees to recognize competency-based accomplishments and advocate for themselves throughout the year.• Write smarter, targeted competency-based accomplishment statements to use onperformance review forms.By putting these competency-based performance reviews into practice, managers can strengthen their organizations, their careers, as well as the careers of their employees. Competency-Based Performance Reviews includes sample phrases to use on reviews, as well as sample accomplishment statements to guide employees to improving and writing their own.
Introduction 9Understand the Basics of Competency-Based Performance Reviews 19Get Ready for Better Competency-Based Performance Reviews 47Coach Your Employees Toward Better Performance Reviews 65Think Differently to Improve Your Coaching 85Encourage Your Employees to Write Competency-Based Accomplishment Statements 101Write Strong and Effective Competency-Based Performance Appraisals 113Set Better Goals and Develop Your Employees 123Prepare for Better Competency-Based Performance Review Discussions 135Understand the Legal Issues With Performance Appraisal 151Manage Different Personalities Toward Better Performance 159Learn From Competency-Based Performance Review Case Studies 169Actively Manage Competency-Based Careers 183Examples of Competency-Based Behavioral Questions 203Competencies With Competency-Based Accomplishment Statements 205State of Michigan Behaviorally Anchored Rating Scales 215Improving Advocacy and Inquiry 231Selected Legal Principles Relating to Performance Appraisals 235Selected U.S. Laws Relating to Performance Appraisals 237Common Appraisal Errors 239Notes 241Bibliography 245Index 249About the Author 255
