Continuous Quality Improvement in Health Care: Theory, Implementations, and Apppllications
Through a unique interdisciplinary perspective on quality management in heath care, this text covers the subjects of operations management, organizational behavior, and health services research. With a particular focus on Total Quality Management and Continuous Quality Improvement, the challenges of implementation and institutionalization are addressed using examples from a variety of health care organizations. Updated material includes a new focus on reducing medical errors, the introduction...
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Taking into account the disciplines of operations management, organizational behavior, and health services research, McLaughlin and Kaluzny (both emeritus, business administration and health policy, respectively, U. of North Carolina at Chapel Hill) introduce the field, paying special attention to the tools and approaches of Total Quality Management/Continuous Quality Improvement. Coverage includes measurement and statistical analysis, customer satisfaction requirements, the role of teams, CQI in a clinical environment, systems for patient safety, and management information system requirements. The text then turns to applications in primary and managed care settings, contract organizations, public health departments, and academic medical centers. Finally, eight case studies are presented. Annotation ©2005 Book News, Inc., Portland, OR
