Delmar's Administrative Medical Assisting
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This text/CD-ROM package integrates coverage of essential and advanced competencies set forth by the AAMA's Role Delineation Study, emphasizing interpersonal communication and changes in the health care setting. Sections cover general, administrative, and professional procedures, including computer use, medical records management, and employment issues. Learning features include key terms, step-by-step procedures, and review questions. This second edition groups illustrated procedures at the end of chapters, and contains Web activities and more case studies. The CD-ROM contains activities for front office functions. Lindh is program director and consultant to the Medical Assistant Program at Highline Community College. Annotation c. Book News, Inc., Portland, OR (booknews.com)
Managing AuthorsxAcknowledgmentsxiReviewersxiiContributorsxiiiList of ProceduresxivPrefacexvHow to Use This BookxviiiHow to Use the Medical Assisting Administrative Skills CD-ROMxxSection IGeneral Procedures1Unit 1Introduction to Medical Assisting and Health Professions2Chapter 1Medical Assisting as a Profession3Chapter 2Health Care Settings and the Health Care Team15Chapter 3History of Medicine29Unit 2The Therapeutic Approach36Chapter 4Therapeutic Communication Skills37Chapter 5Coping Skills for the Medical Assistant51Chapter 6The Therapeutic Approach to the Patient with Life-Threatening Illness59Unit 3Responsible Medical Practice66Chapter 7Legal Considerations67Chapter 8Ethical Considerations83Chapter 9Emergency Procedures and First Aid93Section IIAdministrative Procedures129Unit 4Integrated Administrative Procedures130Chapter 10Creating the Facility Environment131Chapter 11Computers in the Ambulatory Care Setting137Chapter 12Telephone Techniques155Chapter 13Patient Scheduling175Chapter 14Medical Records Management191Chapter 15Written Communications215Chapter 16Transcription241Unit 5Managing Facility Finances256Chapter 17Daily Financial Practices257Chapter 18Medical Insurance281Chapter 19Medical Insurance Coding295Chapter 20Billing and Collections309Chapter 21Accounting Practices321Section IIIProfessional Procedures331Unit 6Office and Human Resource Management332Chapter 22The Medical Assistant as Office Manager333Chapter 23The Medical Assistant as Human Resources Manager357Unit 7Entry into the Profession376Chapter 24Preparing for Medical Assisting Credentials377Chapter 25Employment Strategies387Appendix ACommon Medical Abbreviations and Symbols405Appendix BTop 200 Drugs by Retail Sales in 2000411Appendix CMedical Assistant Role Delineation Chart415Appendix DAnswers to Case Study Reviews417Glossary424Index435
