Emotional Intelligence In Action: Training and Coaching Activities for Leaders and Managers
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Designed for use in a leadership and management development program, this volume presents 46 exercises for building emotional intelligence. Each exercise includes a purpose statement, summary, estimated time, intended audience, step-by-step instructions, and reproducible handouts. A cross-reference matrix links the exercises to the four leading emotional intelligence models: EQ-i or EQ-360, ECI 360, the MSCEIT, and EQ Map. Full-size versions of the handouts are contained on the CD-ROM. Pfeiffer is an imprint of Wiley. Annotation ©2005 Book News, Inc., Portland, OR
ForewordIntroduction : getting the most from this resource1Pt. 1Using emotional intelligence to create real change7Ch. 1The case for emotional intelligence9Ch. 2How everyone can use the workouts : cross-reference matrix17Pt. 2Exploring fifteen competencies of emotional intelligence371Self-regard412Emotional self-awareness453Assertiveness494Independence555Self-actualization596Empathy657Social responsibility718Interpersonal relationships779Stress tolerance8110Impulse control8711Reality testing9112Flexibility9513Problem solving10114Optimism10515Happiness111Pt. 3Emotional intelligence workouts to build effective skills115
