Flawless Consulting: A Guide to Getting Your Expertise Used
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Flawless Consulting, the best-selling consulting book of all time, has been the consultant's bible for over 15 years. While other books on consulting outline theories for understanding organizations or for implementing interventions, Flawless Consulting actually describes and demonstrates ways of behaving with clients. This new edition includes illustrative examples, case studies, exercises, and commentary on pitfalls. This book lays the groundwork for dealing effectively with clients, peers, and others. Anyone who must communicate in a professional context will find scores of lessons to apply to their jobs.
Preface ..... v Chapter 1: A Consultant by Any Other Name... ..... 1 Chapter 2: Techniques Are Not enough ..... 11 Chapter 3: Flawless Consulting ..... 31 Chapter 4: Contracting Overview ..... 42 Chapter 5: The Contracting Meeting ..... 55 Chapter 6: The Agonies of Contracting ..... 87 Chapter 7: The Internal Consultant ..... 105 Chapter 8: Understanding Resistance ..... 113 Chapter 9: Dealing with Resistance ..... 131 Chapter 10: Diagnosis Concepts ..... 141 Chapter 11: Getting the Data ..... 153 Chapter 12: Preparing for Feedback ..... 167 Chapter 13: Managing the Feedback Meeting ..... 175 Chapter 14: After the Preliminary Events Are Over ..... 191 Appendix: Another Checklist You Can Use ..... 197 Suggestions for Further Reading ..... 211 Acknowledgements ..... 213 About the Author ..... 215
