Knowledge Management: Systems and Processes
This book serves as a complete introduction to the subject of Knowledge Management, and incorporates technical as well as social aspects, concepts and principles as well as practical examples, and traditional KM approaches as well as emerging topics such as social networks, Web 2.0, and open innovation. The focus of the book is on how KM impacts organizations and individuals, and steps that should be taken to maximize benefits, including directions for how to select, develop, and evaluate KM...
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This primary text serves as a complete introduction to the subject of Knowledge Management, and incorporates technical as well as social aspects, concepts as well as practical examples, and traditional KM approaches as well as emerging topics such as social networks, Web 2.0, and open innovation. The focus is on how KM impacts organizations and individuals, and steps that should be taken to maximize benefits, including directions for how to select, develop, and evaluate KM systems. An online Instructor's Manual is available to adoptors.
1 Introducing Knowledge Management 3Pt. I Principles of Knowledge Management2 The Nature of Knowledge 173 Knowledge Management Foundations: Infrastructure, Mechanisms, and Technologies 394 Knowledge Management Solutions: Processes and Systems 565 Organizational Impacts of Knowledge Management 71Pt. II Knowledge Management Technologies and Systems6 Knowledge Application Systems: Systems that Utilize Knowledge 917 Knowledge Capture Systems: Systems that Preserve and Formalize Knowledge 1248 Knowledge Sharing Systems: Systems that Organize and Distribute Knowledge 1519 Knowledge Discovery Systems: Systems that Create Knowledge 193Pt. III Management and the Future of Knowledge Management10 Emergent Knowledge Management Practices 23711 Factors Influencing Knowledge Management 25812 Leadership and Assessment of Knowledge Management 27913 The Future of Knowledge Management 303Glossary 316Index 339
