Learning to Fly: Practical Lessons from Some of the World's Leading Knowledge Companies
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Deliver more, and do it with fewer resources. Isn't that the productivity challenge that everyone in business is facing today? A key way to achieve this is by sharing know-how. That is, by using and adapting what someone else has already learned. Many people know instinctively they should be doing this, but struggle to know how to get started. Today, no one is, nor can be, an expert in everything. In every challenge, it is easy to feel that you don’t know enough to keep up with the accelerating pace of change inside your organization, let alone the world outside. Start with the assumption that somebody somewhere has already done what you are trying to do. How can you find out whom, and learn from them? This significantly updated and enhanced edition of Learning to Fly shows exactly how to put knowledge management theory into practice, sharing the tools and insights of two leading practitioners. In Learning to Fly Chris Collison and Geoff Parcell share their experiences from a wide range of the world's leading and learning knowledge management organizations. It is a practical, pragmatic workbook packed with hints and tips to help managers put knowledge management into action immediately. This edition also comes with a supporting CD-Rom with many useful and intelligent interactive tools for the budding knowledge manager.
1Setting the context32What is knowledge management?153The holistic model - it's more than the sum of the parts314Getting the environment right455Getting started - just do it656Connecting sharers with learners - using self-assessment757Learning from your peers - somebody has already done it978Learning whilst doing - time to reflect1319Learning after doing - when it's all over14710Finding the right people - if only I knew who17111Networking and communities of practice19912Leveraging what we have learned - capturing knowledge22913Embedding it in the organization - preparing to let go26114Review of the book - what did we set out to do?281
