Love 'em or Lose 'em: Getting Good People to Stay
With replacement costs high and start-up time critical, employee retention is more valuable than ever. This best-selling guide provides 26 strategies to keep talented employees happy and productive. Citing research and experience with dozens of organizations, the authors present many examples of how today's companies have applied their retention strategies and increased their retention rates. The chapters are arranged alphabetically, from "Ask" to "Zenith." Each chapter includes a series of...
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This bestselling guide provides 26 strategies to keep talented employees happy and productive. Citing research and experience with dozens of organizations, the authors present many examples of how today's companies have applied retention strategies and increased retention rates.
Preface xiAcknowledgments xviiIntroduction: A.J.'s Exit 1Ask What Keeps You?: Do you know what they want? 7Buck It Stops Here: Who's in charge of keeping them? 20Careers Support Growth: Are you building their future or are you in the way? 27Dignity Show Respect: Do they know that you respect them? 37Enrich Energize the Job: Do your people have to leave to find growth and challenge? 46Family Get Friendly: Avoid making your employees choose between work and family life. 53Goals Expand Options: There are five career paths other than up 62Hire Fit Is It: Make a match or start from scratch 73Information Share It: Do you have it? Do you hoard it? 86Jerk Don't Be One: Are you one? 95Kicks Get Some: Are we having fun yet? 105Link Create Connections: If you build them, they will stay 113Mentor Be One: Are they learning from you? 123Numbers Run Them: Calculate the cost of loss 133Opportunities Mine Them: Will they find them inside or outside? 140Passion Encourage It: Help them find the work they love-without leaving 149Question Reconsider the Rules: Which will you keep: the rules orthe people? 159Reward Provide Recognition: Which matters more: praise or pay? 169Space Give It: Are your people on a short leash? 183Truth Tell It: The truth hurts-or does it? 196Understand Listen Deeper: When you tune out, you lose out-and they move out 205Values Define and Align: What matters most? 215Wellness Sustain It: Are they sick or tired? 223X-Ers and Other Generations: Handle with Care, They are different. Can you keep them? 233Yield Power Down: Give it up to keep them 247Zenith Go for it: Test your Retention Engagement Index 255Top Ten Pushbacks 263Got More? 267Notes 279Index 287About the Authors 297
\ From Barnes & Noble\ Many managers abdicate their employee-retention responsibilities because they believe keeping workers mainly involves money, perks and benefits -- areas out of their control. Based on two years of research into ways companies keep their best and brightest workers, consultants Beverly Kaye and Sharon Jordan-Evans conclude that assumption is dead wrong. "We believe that managers and supervisors have the most critical role to play in winning the race for talent." They then offer, in alphabetical order, 26 strategies for accomplishing that goal -- starting with "Ask: What Keeps You Here?" and ending with "Zenith: Go For It." Seeking ways to keep your best employees from walking out the door? Then learn the ABCs of employee retention as spelled out in this instructive, accessible work. \ Related Titles:\ Kaye, a career-development specialist, has also written Up Is Not the Only Way: A Guide to Developing Workforce Talent. If you're looking for help in bringing good workers on board in the first place, try Successful Hiring: A Practical Guide to Interviewing and Selecting Employees. Workers whose jobs have ended badly should check out Fired, Downsized or Laid Off : What Your Employer Doesn't Want You to Know About How to Fight Back.\ Reviewed by MH - July 26, 2000\ \ \ \ \ \ BooknewsKaye and Jordan-Evans are owners of consulting and training companies specializing in career development, mentoring, engagement, and retention. Written for business managers, their research-supported text contains 26 practical strategies for engaging and retaining good employees. All chapters have been updated, expanded or revised for the second edition, and the connection between engagement and retention made more explicit. A new supplementary guide at the back of the book provides a quick way for readers to get a brief overview of the 26 strategies. Annotation c. Book News, Inc., Portland, OR (booknews.com)\ \
