Maintenance Benchmarking and Best Practices
Over the past decade, companies have redirected their maintenance operational focus from internal cost-cutting to profit-maximization. This approach is referred to as profit centered maintenance. Peters provides maintenance supervisors and managers with a benchmarking/best practices road-map called the Maintenance Operations Scoreboard. The Scoreboard will allow maintenance managers to: a) determine and quantify benefits and savings, b) improve craft productivity and c) define a strategy to...
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A PROVEN PLAN FOR PROFIT- AND CUSTOMER-CENTERED MAINTENANCEDeveloped by a maintenance/manufacturing/facilities manager with almost four decades of direct profit/loss responsibilities, this guide provides benchmarking tools for the successful design, implementation, and validation of a profit- and customer-centered strategy for maintenance.Utilize Ralph "Pete" Peters' four benchmarking tools for maintenance excellence:The Scorecard for Maintenance Excellence — maximizes overall best practices The CMMS Benchmarking System — optimizes your technology investment The Maintenance and Excellence Index — validates bottom-line results The ACE Team Benchmarking Process — assures reliable planning timesAlready used by over 5000 organizations including Honda of America, Boeing Commercial Airplane Group, Siderar, BigLots, and the Air Combat Command, these powerful benchmarking tools can be immediately applied to maximize your organization's maintenance excellence.Extensive worldwide case studies and the author's actual experiences provide valuable real-world insights.A COMPLETE AND PROVEN PROGRAM FOR PROFIT AND CUSTOMER-CENTERED MAINTENANCE* The Scoreboard for Maintenance Excellence • The CMMS Benchmarking System • The Maintenance Excellence Index • The ACE Team Benchmarking Process • Improving Craft Resources with Overall Craft Effectiveness (OCE) • How OEE and OCE Synergize for Profits • Developing CMMS as a Maintenance Business Management System • Key Requirements for Profit- and Customer-Centered Maintenance • Validating Results Using Your Maintenance Excellence Index • Summary of Today's Key Best Practices for Improved Profit and Customer ServiceRalph "Pete" Peters (Raleigh, NC), founder of The Maintenance Excellence Institute and President of Ralph W. Peters and PEOPLE Inc has over 30 years of practical engineering expertise, operations management, and maintenance responsibilities in both the public and private sectors. He is also the author of over 200 articles and publications.
Ch. 1A profit- and customer-centered maintenance strategy3Ch. 2Key requirements for profit- and customer-centered maintenance15Ch. 3Four real maintenance challenges we all face29Ch. 4The scoreboard for maintenance excellence43Ch. 5Guidelines for conducting a scoreboard for maintenance excellence assessment105Ch. 6Strategy for developing a corporate-wide scoreboard113Ch. 7Case study : the scoreboard self-assessment : just do it!121Ch. 8Maximizing the value of CMMS for profit-centered maintenance131Ch. 9CMMS functional requirements that support the business of maintenance141Ch. 10Case study : quantitative and qualitative factors for CMMS selection159Ch. 11Maximizing your IT investment with the CMMS benchmarking system169Ch. 12Case study : effective CMMS plus best practices : a powerful combination for profit at Argentina's largest steel maker189Ch. 13Improving craft productivity : an essential strategy for profit and customer service207Ch. 14Introducing OCE as a new buzzword : the overall craft effectiveness (OCE) factor215Ch. 15The ACE team benchmarking process : a new benchmarking tool231Ch. 16Profit- and customer-centered best practices247Ch. 17Maintenance quality and customer service275Ch. 18Case study - critical asset facilitation : a lesson learned at Boeing Commercial Airplane Group281Ch. 19PRIDE in ownership with operator-based maintenance289Ch. 20Case study : developing an effective preventive maintenance strategy297Ch. 21Today's predictive maintenance technology : key to continuous reliability improvement309Ch. 22Auto identification strategies to support maintenance storeroom excellence333Ch. 23Case study : planning for maintenance excellence in action at Lucent Technologies343Ch. 24Determine and quantify benefits and gained value351Ch. 25Developing your maintenance excellence index to validate results367Ch. 26Nontraditional return on investment for improving your maintenance return on investment385Ch. 27Developing and implementing a profit-centered action plan405Ch. 28Achieving PRIDE in maintenance413Ch. 29The journey toward maintenance excellence : where will you go now?425
