Mediation In The Campus Community
Sponsored by the Conflict Resolution Education Network\ "Far and away the most comprehensive guide available.... Warters presents a wide range of possible program structures and provides the information that organizers and participants need to select the bestoption."\ —James B. Boskey (1942-1999), former editor and publisher, The Alternative Newsletter, and former professor of law, Seton Hall Law School, New Jersey\ "Professionally written, logically organized, and delivered in a personal...
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Sponsored by the Conflict Resolution Education Network "Far and away the most comprehensive guide available.... Warters presents a wide range of possible program structures and provides the information that organizers and participants need to select the bestoption." —James B. Boskey (1942-1999), former editor and publisher, The Alternative Newsletter, and former professor of law, Seton Hall Law School, New Jersey "Professionally written, logically organized, and delivered in a personal style that is appealing to the reader.... A thoughtful balance of theory with pragmatic suggestions for developing and integrating a mediation program on campus." —Roger Witherspoon, vice president, Student Development, John Jay College of Criminal Justice "Warters not only conveys the need for mediation on campus, but the importance of relating mediation to existing mechanisms such as student judicial affairs and other grievance processes." —Gene Zdziarski, developer of Student Conflict Resolution Services and associate director of Student Life, Texas A&M University, and former board member of the Association for Student Judicial Affairs Learn how to design, implement, manage, and evaluate mediation and conflict resolution programs on all types of campuses. William C. Warters—a widely-known authority on dispute resolution in higher education—offers administrators, faculty, student services professionals, and student groups step-by-step advice on mediation program development. He draws on case examples and ideas from campuses across the country to illustrate strategies for developing creative and effective responses to conflict. Readerswill find a ten-step guide for creating new programs, plus advice on staff training, program promotion, results evaluation, and more. Sample forms, policy language, promotional materials, mission statements, assessment questions, and a case management script are among the many resources provided in this guide. Booknews This guide is for academic professionals who want to design, implement, manage, and evaluate mediation and conflict resolution programs on their campuses. Warters (mediating theory and democratic systems, Wayne State University) offers a ten-step guide to mediation program development, drawing from case studies and ideas from campuses around the country. He provides advice on training the staff, promoting the program, evaluation results, and expanding conflict intervention options. The book also includes sample program forms, policy language, promotional materials, mission statements, needs assessment questions, and a case management script. Annotation c. Book News, Inc., Portland, OR (booknews.com)
PrefacexiiiThe AuthorxviiChapter 1The Growing Need for Conflict Resolution Strategies in Higher Education1Chapter 2Why Mediation Makes Sense for Academic Organizations17Chapter 3First Steps in Building a Program43Chapter 4Identifying and Training Mediators75Chapter 5Publicizing the Program and Creating Referral Systems103Chapter 6Operating and Maintaining the Program125Chapter 7Implementing Strategies for Evaluation and Feedback149Chapter 8Expanding Conflict Management Options Beyond the Mediation Table173Resources, Forms, and DocumentsA.Statements of Purpose for Conflict Resolution Programs201B.Goals and Objectives Planning Document204C.Job Descriptions for Program Personnel206D.Trainee Nomination Form209E.Volunteer Mediator Application Form210F.Mediator Performance Evaluation Sheet212G.Role-Play Practice Guidelines214H.Scripts for Role-Play Practice216I.Resolution Agreement for a Rental Dispute228J.Workshop Outline for Introductory Mediation Training229K.A Mediation Referral Guide for Residential Assistants232L.Case Referral Follow-up Form235M.Agreement-to-Mediate Forms236N.Information Sheet for Parties Preparing for Mediation240O.Procedural Summary of the Case Management Process242P.Blank Mediation Agreement Form247Q.Postmediation Report Form248R.Standards of Practice for Campus Mediators249S.Mediation Follow-up Form253Recommended Resources257References267Index275
\ BooknewsThis guide is for academic professionals who want to design, implement, manage, and evaluate mediation and conflict resolution programs on their campuses. Warters (mediating theory and democratic systems, Wayne State University) offers a ten-step guide to mediation program development, drawing from case studies and ideas from campuses around the country. He provides advice on training the staff, promoting the program, evaluation results, and expanding conflict intervention options. The book also includes sample program forms, policy language, promotional materials, mission statements, needs assessment questions, and a case management script. Annotation c. Book News, Inc., Portland, OR (booknews.com)\ \
