A Story About Positive Ways to Turn Complaints Into Solutions, Innovations, and Success Every complaint represents an opportunity to turn something negative into a positive! It's Tuesday morning and Hope walks into her office with puffy eyes, a swollen head, and a broken heart. But unfortunately, her company—EZ Tech—is in worse shape than she is. The fact that their computer batteries are catching on fire is the least of their problems. Employees have been posting negative comments about management on blogs for the world to see, the media is attacking the credibility of the company, morale is at an all-time low, negativity is at an all-time high, and the stock price is sinking faster than the Titanic. As VP of human resources, Hope is charged with finding a solution to overcome the biggest challenge in her company's history. In the process of battling her own adversity, she discovers the no complaining rule and other positive ways to save her company and herself...
Acknowledgments ixAuthor's Note xiIntroduction xiiiHope 1On Fire 3Morale 7The Phone Call 11The Real Problem 15Traffic 17The Talk 23The Cost of Negativity 27It Could Be Worse 31Cancer 35The Positive Road 41The Complaining Fast 45Three No Complaining Tools 49No News Is Good News 51Fundamentals of Prosperity 53The Bloggers 59The Yard Guy 63Friday 67The Meeting 73Positive Principles 75Questions 83More Traffic 87Sunday 89Monday 93Hope Shares the No Complaining Rule 95The Rollout 101Play to Win 105Hope Receives the News 107Six Months Later 111It's All Good 115No Complaining Rule Action Plan 121No Complaining Week Personal Action Plan 129Are You a Complainer? Assessment 133www.NoComplainingRule.com Web Site Information 137Is Your Organization Positive or Negative? 139Also by Jon Gordon... 141Seminar Information 143Index 145