Out of the Shadows: Managing Self-employed, Agency and Outsourced Workers
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“Patricia Leighton has put her finger on an important fact: Non-employees have skills to offer that are intimately bound up with the way they work. We ought to value them more-and this book goes a long way towards showing how this should be done.” - John Raywood, Specialist HR Manager, GlaxoSmithKline“Outsourcing functions, the contracting out of services, the use of temporary labour or consultants is common place in organizations, but these new employment relationships are so often taken for granted.Through contemporaneous case studies and extensive additional research the authors explore the ‘nuts and bolts’ of these relationships. An essential reference point for all those involved in both strategic and day-to-day HRM decisions. - Philip Hollowday, HR Operations Manager, Cereal Partners UK“This book fills a key vaccum in a timely way. While such arrangements have many advantages for employers, as Patricia Leighton and her co-authors point out, there are also key risks which need to be managed, some of which such as corporate reputation, many organizations have yet to come to grips with.For HRM, this presents both challenges and opportunities. The authors draw on their research to provide an overview of some of the key issues which HR professionals need to consider and illustrate their case with a wide variety of case studies and practical examples which bring the issues and their solutions vividly to life.” - Linda Holbeche, Director of Consultancy and Leadership, The Work Foundation“Human resource management has become a risk reduction business. There is nowhere where this applies more than in the case of temps, self-employed people and outsourced workers. Patricia Leighton argues very effectively that good management is about fitting individuals into organizations and understanding the balance between people performance and management.” - Nick Stevens, Chief Executive, RSALooking at the role agency and outsourced workers play, they are no longer marginal, atypical or peripheral in the workplace, as they are still often regarded by both legal and management practitioners.They are, however, still in the shadows in terms of the literature available on how best to develop and motivate them. This book aims to rectify this.
Introducing the topic 1Context and evidence: the rise of the non-employee 17Matching strategic and employment needs 49Recruiting and preparing for non-employees 87People management and non-employees 113Regulating the use of non-employees 149Contracts and the use of non-employees 189Employment relations and related issues 221Health and safety 239Reflections and futures 253Case studies and contact details 261The management models explained 269References and sources 271Index 283
