Perfect Phrases for Setting Performance Goals : Hundreds of Ready-to-Use Goals for Any Performance Plan or Review
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Set Effective Performance Goals for Your People—Just Look Up the Right Phrase!In their previously published, top-selling book Perfect Phrases for Performance Reviews, Robert Bacal and Douglas Max described past employee performance. In Perfect Phrases for Setting Performance Goals, Bacal and Max go a step further with hundreds of precisely-worded future performance goals. Use these "perfect phrases" in the context of an annual performance review to let your people know what is expected of them in the coming year, or use them in regular "performance planning" meetings to: Focus your people on the most important parts of their jobs. Clearly communicate your expectations Align employee goals with organizational priorities Improve productivity and morale in the workplace Reduce disagreements during performance reviews Raise the bar for performance You will find ready-to-use performance goals for both managers and employees, in many categories including sales and profit goals, quality and productivity goals, on-time performance personal development goals, and much more. This practical job aid makes it easy for managers to raise the performance bar, and focus their people on the organization's top priorities.Douglas Max is managing director of LR Communications, a firm that conducts on-site seminars in writing and presentation skills. He lives in Berkley Heights, New Jersey.Robert Bacal is author of Managing Performance and The Complete Idiot's Guide to Consulting. His performance management website, work911.com, is visited by thousands of people every month. He lives in Winnipeg.
PrefacexvAbout the AuthorsxviiiPart 1Background for Developing and Writing Performance Goals1Using This Book to Write Better Performance Goals3Setting Performance Goals That Work12Specific and Measurable Goals? A Balancing Act12Parts of a Goal Statement15Goals Without Criteria16The Goal-Setting Process1810 Tips for Setting Performance Goals19Getting the Most from Performance Goals22Using the Goals During the Year22Using Goals for Evaluation and Appraisal25Conclusion28Part 2Perfect Phrases for Setting Performance Goals29Descriptive Contents31Section 1Performance Goals for Any PositionReadiness for Work Goals45Punctuality45Attendance and Absenteeism45Health46Conflict Management and Team Contributions Goals47Contributions to Team Health47Contributions to Team Productivity47Handling Customer Conflicts48Handling Internal Conflicts48Self-Management and Work Habits Goals50Appearance and Clothing50Ethical/Personal Conduct50Organization and Use of Time51Willingness to Help/Volunteer51Work Outputs and Productivity Goals53Own Work53Contributing to Work of Others53Contributing to Overall Productivity54Personal and Skill Development Goals56Assessment56Formal Learning56Informal Learning57Communication Goals59Interpersonal/Team59Management59Customers60Media Relations61Section 2Performance Goals for General Management ResponsibilitiesManaging Performance Goals65Setting Performance Goals65Communicating About Performance65Observing and Documenting66Performance Appraisal/Review66Planning Goals68Financial Planning68Personnel Planning68Strategic and Work-Unit Planning69Work Planning/Scheduling69Personnel/Hiring/Retention Goals71Employee Retention71Forecasting71Interviewing72Preparing for Hiring73Leadership and Organizational Climate Goals74Communication74Personal and Staff Development74Work Climate74Productivity/Process Improvement/Organizational Results Goals76Productivity76Process Improvement77Organizational Results77Communications Goals79Downwards79Customers/Clients79Peers79Upwards80Section 3Performance Goals for Specific Industries and JobsCustomer Service and Support--Management Goals83Customer Communication/Satisfaction83Customer Service Improvements83Customer Service Management83Customer Service Quality84Customer Service and Support Goals85Customer Communication85Customer Satisfaction/Retention85Customer Service Improvements86Customer Service Management86Customer Service Quality87Information Technology: Hardware and Operations--Management Goals89Project/Staff Management89Purchasing and Maintenance89Results Management90Information Technology: Hardware and Operations Goals91Backups/Disaster Recovery91Customer Support91Data and Hardware Security92Maintenance and Operations93New Equipment94Information Technology: Software--Management Goals95Communication/Training95Productivity95Project Management96Information Technology: Software Goals97Data Entry97Business Systems Analysis97Programming98Testing99System Deployment100System Support (Help Desk)100Financial Goals101Bottom-Line Results101Budgeting101Conformance to Financial Practices102Spending and Financial Control102Processing104Reporting and Communicating104Revenue Enhancement105Other105Creative Communication Goals107Copywriting107Copyediting/Layout107Graphic Design108Web Site Design108Production/Manufacturing Goals110Quantity110Quality111Safety and Environment111Food Preparation--Management Goals113Cleanliness/Hygiene/Safety113Cost-Effectiveness/Organization113Quality114Food Preparation Goals115Cleanliness/Hygiene/Safety115Innovation115Inventory Control/Equipment115Quality116Food Services--Management Goals117Catering117Customer Service117Employee Supervision and Training118Facilities Management118Food Services Goals120Environment120Order Taking/Processing120Serving121Transit/Transportation Goals122Customer Support122General Operations122Safety and Maintenance123Vehicle Operation124Mechanical Repair and Trades Goals125Customer Communication125Diagnosis and Quality of Work125Speed of Repair126Work Planning and Estimating126Human Resources and Personnel--Management Goals128Compensation/Benefits128Conformance128Hiring129Labor Relations129Policy Development/Communication129Staff Development130Staff Retention/Promotion130Staff Satisfaction131Human Resources and Personnel Goals132Hiring132Staff Development132Staff Retention/Promotion134Staff Satisfaction134Conformance134Policy Development/Communication135Work-Unit Support135Compensation/Benefits136Labor Relations137Other137Physical Plant Maintenance--Management Goals139Cleaning139Plant Maintenance139Safety140Physical Plant Maintenance Goals142Cleaning142Plant Maintenance143Safety143Retail/Merchandising--Management Goals145Customer Service145Scheduling/Staffing145Store Management146Retail/Merchandising Goals147Checkout/Cash Register147Customer Service147Retail Environment148Stock/Inventory149Sales and Business Development--Management Goals151Generating New Sales/Customers151Managing Current Sales/Customer Relations151Sales Strategy Development151Sales Training/Communication152Sales and Business Development Goals153Managing Current Sales/Customers153Generating New Sales/Customers153Sales-Related Customer Relations154Sales Strategy Development154Sales Training155Security--Management Goals156Communication156Compliance156Improvement157Supervision and Training157Theft157Security Goals159Communication and Training159Compliance159Enforcement160Improvement161Theft161Personal Security161Premises Security162Traffic Control162Support--Management Goals163Communication, Supervision, and Training163Office Management163Scheduling and Work Assignments164Support Goals165Clerical/Filing165Reception165Secretarial166Switchboard/Phones167Workplace Health and Safety--Management Goals168Compliance168Improvement and Investigation168Training and Communication169Work Environment169Workplace Health and Safety Goals171Compliance171Improvement and Investigation171Training and Communication172Work Environment173
