Outsourcing to India
Search in google:
A day does not pass without a newspaper report about yet another company that has started outsourcing technology or other business processes to India. The Senate recently voted 70 to 26 in favor of preventing federal contracts going offshore, yet US managers continue to beat a path to India because it is the global leader for offshore IT-enabled services. Many CEOs seek to reduce their costs or improve service quality, but not many understand India on their first visit and some are confused by the culture.In this book author Mark Kobayashi-Hillary introduces India and the major players in the Indian service industry. He offers a balanced view on the trend to outsource to India, describing the reasons why a business should utilize India as an offshore outsourcing destination and the steps needed to find and work with a local partner. Not only does the book make a compelling economic case for outsourcing to this region, it also discusses how to manage the entire transition process, including the potential impact on local resources.Mark Kobayashi-Hillary is a British writer and independent outsourcing consultant based in London. He has worked at a senior level for several leading banking and technology groups and has been involved in managing outsourced relationships in the UK, Singapore and India. He is a regular commentator on India and outsourcing in the European press.Outsourcing To India is written from personal experience and several years of research. This practical guide will help managers navigate through the offshore outsourcing maze, allowing them to avoid many of the major pitfalls others have faced when setting up shop in India.
Ch. 1First impressions1Ch. 2Indian history and religion7Ch. 3Contemporary Indian politics25Ch. 4Culture and food39Ch. 5Domestic travel47Ch. 6Security concerns57Ch. 7The outsourcing drivers67Ch. 8The major industry players in India81Ch. 9Ownership models and partnership105Ch. 10The major outsourcing locations115Ch. 11Industry associations and research bodies125Ch. 12Management checklist introduction139Ch. 13Outsourcing objectives141Ch. 14Destination India151Ch. 15Outsourcing flavours163Ch. 16Success criteria173Ch. 17Vendor selection181Ch. 18Legal contract arrangement193Ch. 19Quality and the service level agreement209Ch. 20Migration and knowledge transfer225Ch. 21Culture and communication235Ch. 22Adapt the organisation247Ch. 23Employee transition and exit management257Ch. 24The risk factors267Ch. 25Future potential281
