Overcoming the Five Dysfunctions of a Team: A Field Guide for Managers, Team Leaders, Consultants and Facilitators
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Praise for Patrick Lencioni "A gripping analysis of what makes teams work effectively. This fine work is a must-read for any leader that has come to grips with the fact that no one makes progress—much less succeeds—alone." —James H. Amos Jr., president and CEO, Mail Boxes Etc. "Every manager and executive will recognize themselves somewhere in this book. Lencioni distills the problems that keep even the most talented teams from realizing their full potential. Even more important, he shows—in prose that is crisp, clear, and fun to read—how to solve them." —Geoffrey A. Moore, chairman, The Chasm Group; author, Crossing the Chasm, Inside the Tornado, and Living on the Fault Line "This book is as thought-provoking, insightful, and rich with ideas as The Five Temptations of a CEO. I’ve used it with my team and it works!" —Phillip J. Hildebrand, executive vice president and chief distribution officer, New York Life Insurance Company "Compelling and incisive, this will become the definitive guide on how to build and manage successful teams." —Jean Kovacs, president and CEO, Comergent Technologies "As practical, readable and compelling as his other books. I’m sure this will be another business classic." —Richard Carr, president and CEO, TEC InternationalAfter her first two weeks observing the problems at DecisionTech, Kathryn Petersen, its new CEO, had more than a few moments when she wondered if she should have taken the job. But Kathryn knew there was little chance she would have turned it down. After all, retirement had made her antsy, and nothing excited her more than a challenge. What she could not have known when she accepted the job, however, was just how dysfunctional her team was, and how team members would challenge her in ways that no one ever had before.In The Five Dysfunctions of a Team, Patrick Lencioni once again offers a leadership fable that is as enthralling and instructive as his first two best-selling books, The Five Temptations of a CEO and The Four Obsessions of an Extraordinary Executive. This time, he turns his keen intellect and storytelling power to the fascinating, complex world of teams.Kathryn Petersen, DecisionTech’s CEO, faces the ultimate leadership crisis: uniting a team that is in such disarray that it threatens to bring down the entire company. Will she succeed? Will she be fired? Will the company fail? Lencioni’s riveting tale serves as a timeless reminder that leadership requires as much courage as it does insight.Throughout the story, Lencioni reveals the five dysfunctions that go to the very heart of why teams—even the best ones—often struggle. He outlines a powerful model and actionable steps that can be used to overcome these common hurdles and build a cohesive, effective team. Just as with his other books, Lencioni has written a compelling fable with a deceptively simple yet powerful message for all those who strive to be exceptional team leaders. Publishers Weekly In keeping with the parable style, Lencioni (The Five Temptations of a CEO) begins by telling the fable of a woman who, as CEO of a struggling Silicon Valley firm, took control of a dysfunctional executive committee and helped its members succeed as a team. Story time over, Lencioni offers explicit instructions for overcoming the human behavioral tendencies that he says corrupt teams (absence of trust, fear of conflict, lack of commitment, avoidance of accountability and inattention to results). Succinct yet sympathetic, this guide will be a boon for those struggling with the inherent difficulties of leading a group. Copyright 2002 Cahners Business Information.
Why a field guide?Sect. 1Getting clear on the concept1The case for teamwork3A quick overview of the model7Two important questions9Sect. 2Overcoming the five dysfunctions of a team11Overcoming dysfunction #1: building trust13Overcoming dysfunction #2: mastering conflict37Overcoming dysfunction #3: achieving commitment51Overcoming dysfunction #4: embracing accountability61Overcoming dysfunction #5: focusing on results69Sect. 3Answering questions and anticipating problems81Common questions83Objections from participants89Obstacles to avoid93Sect. 4Building the team101Team-building road map103The initial off-site107Tools and exercises in detail113
