Perfect Phrases ESL Everyday Business
Now you'll know what to say at\ the right time in any situation\ ESL specialist Natalie Gast knows from her experience\ that the workplace presents some unique situations. In\ this book she presents scenarios, business slang, and\ other linguistic issues that typical language texts don’t\ go into—for example, how to break the ice with small\ talk or ask for clarification. These hundreds of phrases will help you\ not only survive but thrive in your chosen field.
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Now you'll know what to say atthe right time in any situationESL specialist Natalie Gast knows from her experiencethat the workplace presents some unique situations. Inthis book she presents scenarios, business slang, andother linguistic issues that typical language texts don’tgo into—for example, how to break the ice with smalltalk or ask for clarification. These hundreds of phrases will help younot only survive but thrive in your chosen field.
Preface/How To Use This Book Part I – The Global Work Force Find a Mentor Observe, Observe, and Then Observe Some More Ask Questions and Listen to the Answers Avoid Saying, "In My Country, We . . . "Part II - Small TalkInteracting in a Small Group Giving and Accepting Compliments Giving, Accepting, and Refusing Invitations PART III – Using the Telephone Speak Up and Speak Out Your Voice Mail Leaving Messages Speaking with Someone Who Is Difficult to Understand Speaking with Someone Who Has Difficulty Understanding You PART IV - Presenting Yourself Before You Present How to Say It Answering Questions Part V - Networking within Your Organization and Beyond Whom Do You Know?How To Network Follow-Up Part VI - Stress At Work What Is Stress Use The Good Stress Lose the Bad Stress Part VII - Directions Directions on the Job Giving and Following Directions To Get Somewhere Other Directions To Consider Appendix - American Business Culture in a NutshellNatalie Gast is the founder and principal ofCustomized Language Skills Training, a full-service languagetraining company established in 1986. CLST, among otherservices, provides tailor-made, onsite ESL and ESL-relatedprograms. Gast has a master’s degree in TESOL and had previouslybeen a college instructor.
