Send Me a Message
With the expansion of global business and the Internet, communicating clearly in written English has become essential. The step-by-step approach in Send Me A Message allows students to develop a core set of expressions and techniques that they can use to communicate clearly and appropriately in a variety of formats.
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With the expansion of global business and the Internet, communicating clearly in written English has become essential. The step-by-step approach in Send Me A Message allows students to develop a core set of expressions and techniques that they can use to communicate clearly and appropriately in a variety of formats.
Send Me A Message A step-by-step approach to business and professional writing Unit 1: Initial Communication Lesson 1: Greetings and Closings in Letters and E-Mail Messages Lesson 2: Routine Requests and Inquiries Lesson 3: Non-Routine Requests Unit 2: Complaints and Responses Lesson 4: Format and Mechanics of Letters and E-Mail Messages Lesson 5: Complaints Lesson 6: Responses to Requests, Inquiries or Complaints Unit 3: Working Things Out Lesson 7: Effective E-Mail Messages Lesson 8: Suggestions Lesson 9: Opinions and Disagreements Unit 4: Job-Search Writing Lesson 10: Resumes Lesson 11: Cover Letters and Resumes Lesson 12: Follow-Up Letters APPENDICES Appendix 1: Sample Letters Appendix 2: Punctuation Styles Appendix 3: Abbreviations for the United States and Canada Appendix 4: Capitalization Rules Appendix 5: Common First Names GlossaryIndex
