The Civility Solution: What to Do When People Are Rude
Search in google:
Many of us find ourselves confronted with rudeness every day and don’t know how to respond. From the intrusive cell-phone user who holds loud conversations in public to the hostile highway driver who cuts one off with a quick swerve of his car, politeness seems to be on a downward spiral, surprising us at every turn. P.M. Forni, the author of Choosing Civility, has the answer. knows that rudeness begets rudeness and, in The Civility Solution, he shows us what to do when confronted with bad behavior by being assertive as well as civil. In more than one hundred different situations, he shows us how to break the rudeness cycle by responding to a variety of confrontations from bullying to rude internet behavior or the hurtful words of an insensitive family member. How would you respond to the following?…A salesperson ignores your requests…A fellow driver gives you the infamous “finger”…Your child’s playmate misbehaves …Your boss publicly reprimands youP. M. Forni has solutions for all of these and many more. In yet another simple and practical handbook, P. M. Forni presents logical solutions that reinforce good behavior and make our world a more civil place. Deborah Bigelow - Library Journal According to Forni (Choosing Civility), founder of the Johns Hopkins Civility Project (1997-2000), rudeness begets rudeness, and the only way to break the cycle is through assertive and civil behavior. In Part 1 of his latest book, he describes some of the causes of rudeness (e.g., anger, fear, inflated self-worth) and the negative consequences of rude behavior in daily life. He suggests eight rules for a civil life, which include respecting others and paying attention to small things. In Part 2, Forni provides over 70 examples of situations in which rudeness arises and solutions for dealing with them. Readers who have been criticized in public or annoyed by a loud cell phone conversation get realistic help. Highly recommended for all libraries.
Pt. 1 Wisdom and Skills1 On Rudeness 32 Preventing Rudeness: Eight Rules for a Civil Life 283 Accepting Real-Life Rudeness 524 How to Respond to Rudeness 67Pt. 2 Situations and Solutions5 The Near and Not So Dear: Spouses, Family, and Friends 876 The Neighbors - Noisy, Nosy, and Nice 1037 Workplace Woes 1128 On the Road, in the Air, and Aboard the Train 1269 The World of Service 13910 Digital Communication 149Closing Thoughts 159Notes 161
